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Content Team Leader
hosting.com. Lead the development and delivery of content across hosting.com and own day-to-day content production, editorial standards and the knowledge base .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in content strategy, editorial leadership, and managing content production pipelines while ensuring high editorial standards and optimizing content for organic search performance. Proven ability to translate complex subjects into accessible content and effectively manage a team to achieve meaningful outcomes.
Highest-signal resume keywords
Content StrategyEditorial LeadershipSEO OptimizationTeam ManagementPerformance Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content ManagementEditorial StandardsContent OptimizationTechnical WritingDigital Education ContentKnowledge Base DevelopmentContent ProductionBriefing ProcessesReview WorkflowsCustomer Guidance
Soft Skills
Strong Editorial JudgementAttention to QualityStakeholder ManagementEffective PrioritizationClear Communication
Tools & Technologies
AI ToolsAnalytics PlatformsContent Management SystemsSEO ToolsPerformance Tracking Software
Industry Keywords
Digital MarketingEcommerceSoftwareCloud ServicesHosting Technology
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead the development and delivery of content across hosting.com and own day-to-day content production, editorial standards and the knowledge base
- Translate the organic marketing content strategy into editorial plans, production roadmaps and content priorities
- Oversee creation, editing, publishing and optimisation across websites, landing pages, product pages, campaigns, guides, email journeys and other channels
- Manage the content calendar and production pipeline, balancing new content with review, consolidation and improvement of existing content
- Identify content gaps across the customer journey and develop plans to address them
- Own the customer knowledge base, product documentation, tutorials, guides and educational content
- Collaborate with Product, Customer, Support, SEO, Brand, regional teams and technical subject experts
- Establish ownership, review cycles and quality standards for knowledge base articles, documentation and educational content
- Set and uphold editorial standards for tone of voice, accuracy, accessibility and brand alignment
- Develop briefing, editing, approval and publishing processes supporting consistent quality at scale
- Ensure human judgement, subject expertise and fact-checking remain central, including when AI tools are used
- Work with the SEO Lead to optimise content for traditional search, AI-powered discovery and customer usability
- Embed SEO and content requirements into product launches and website changes
- Track search visibility, engagement, usage, customer feedback, support demand and activation outcomes
- Use performance data, testing and experimentation to improve content quality, organic journeys and conversion
- Identify underperforming content and improve, consolidate or remove it
- Report content performance, opportunities and risks to the Head of Organic Marketing and senior stakeholders
- Manage, develop and inspire the content team
- Set expectations, provide feedback, support professional development and build a culture of editorial excellence and continuous improvement
- Develop internal capability and use freelance or agency support where valuable
- Assess ways of working and recommend improvements for quality, efficiency and team effectiveness
Requirements
What you’ll need- Significant experience in content strategy, editorial leadership or content management within a digital, technology, software, ecommerce or subscription business
- Strong editorial judgement, with the ability to simplify complex or technical subjects without losing accuracy or customer relevance
- Experience owning or contributing to a customer knowledge base, product documentation, digital education content or customer-facing guides
- Experience working with Product, Customer and Support teams to translate technical knowledge into clear and accessible customer guidance
- Understanding of how content supports organic search performance, AI-powered discovery and customer acquisition
- Experience managing and developing a team of writers, editors or content specialists
- Practical understanding of how AI tools can support content research, production and optimisation, alongside appropriate quality controls
- Experience setting and maintaining editorial standards, briefing processes and review workflows
- Experience using analytics, search data and customer insight to prioritise and improve content
- Experience working in or alongside a hosting, domains, website technology, cloud services or related technology sector would be beneficial but is not essential
- Strong editorial judgement and attention to quality
- Ability to make complex or technical subjects accessible and practical for a non-technical audience
- Clear commercial thinking, connecting content activity to customer and business outcomes
- Strong customer and audience orientation
- Ability to manage a production pipeline and balance competing priorities effectively
- Confident use of performance data and customer insight to inform decisions
- Strong stakeholder management and influencing skills across technical and non-technical teams
- Excellent written and verbal communication
- Pragmatic decision making and effective prioritisation
- Ability to challenge low-value activity and focus the team on meaningful outcomes
- Ability to balance content quality with production efficiency and commercial pace