Customer Success Associate – Managed WordPress Hosting

hosting.com

. Build and maintain trusted, long-term relationships with assigned customers across Hosting.com and its sub-brands.

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management, with a strong focus on web hosting and WordPress infrastructure. Capable of building long-term customer relationships, proactively addressing concerns, and identifying growth opportunities.

Highest-signal resume keywords

Customer Success ExperienceWeb Hosting KnowledgeCRM ProficiencyInterpersonal SkillsProactive Customer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web HostingWordPress InfrastructureWeb ServersDatabasesDNSSSLCachingCDNsWebsite PerformanceWebsite Migrations

Soft Skills

Communication SkillsRelationship-Building SkillsOrganizational Skills

Tools & Technologies

CRM SystemsCustomer Management Systems

Industry Keywords

Customer SuccessAccount ManagementDigital ServicesManaged WordPress HostingCloud Hosting

Tech Stack

Tools & technologies

CloudDNSWordPress

About the role

Key responsibilities & impact

Build and maintain trusted, long-term relationships with assigned customers across Hosting.com and its sub-brands.
Proactively engage customers through regular check-ins, account reviews, and ongoing communication.
Understand customers’ businesses, websites, hosting requirements, hosting environments, and future plans.
Act as the primary commercial relationship contact and internal customer advocate.
Manage a defined portfolio of existing customer accounts.
Research customer businesses, products, hosting environments, and usage.
Prioritize accounts based on strategic importance, customer health, retention risk, and growth potential.
Maintain accurate account information, customer interactions, next steps, customer notes, engagement history, and account plans in CRM systems.
Identify customer concerns, churn indicators, technical issues, performance concerns, and dissatisfaction before they become larger problems.
Coordinate with Support and technical teams to address concerns and ensure follow-through.
Follow up proactively after significant support issues or service changes.
Discuss hosting requirements, website migrations, reliability, and scalability with customers.
Recognize hosting challenges and involve technical specialists when deeper investigation is required.
Identify opportunities for additional hosting services, upgrades, or website migrations.
Explore additional websites or infrastructure hosted with other providers.
Collaborate with Sales and Technical Sales on qualified commercial or infrastructure opportunities.
Work closely with Support, Sales, Technical Sales, Product, and Operations.
Share customer feedback, recurring issues, and improvement opportunities internally.
Report on customer satisfaction, retention risks, engagement activity, and potential opportunities.
Improve customer loyalty, satisfaction, long-term retention, and relevant customer growth.

Requirements

What you’ll need

2+ years of experience in Customer Success, Account Management, Customer Support, Sales, or a related customer-facing role.
Experience in web hosting, technology, digital services, or a related industry.
Good working knowledge of web hosting and WordPress infrastructure.
Practical understanding of web servers, databases, DNS, SSL, caching, CDNs, and website performance.
Familiarity with managed WordPress hosting, shared hosting, VPS, and cloud hosting.
Strong interpersonal, communication, and relationship-building skills.
Proactive approach to customer engagement and problem prevention.
Ability to understand customer hosting requirements and communicate effectively with technical teams.
Strong organizational skills and experience with CRM or customer management systems.
Commercial awareness and ability to recognize relevant customer growth opportunities.
Desirable: Previous experience with a web hosting or managed WordPress hosting provider.
Desirable: Experience supporting or managing WordPress hosting customers.
Desirable: Experience working with digital agencies, developers, resellers, or businesses managing multiple websites.
Desirable: Familiarity with website migrations, hosting performance, and common WordPress challenges.
Desirable: Experience managing high-value customer relationships or identifying retention risks.

Benefits

Comp & perks

Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.
Fast-moving, agile company with an energetic environment.
Performance-based incentives.