AI Technical Support Specialist

Hostinger

. Build deep product knowledge across websites, domains, emails, billing, and builder tools .

Posted 10/23/2026full-timeKaunas • LithuaniaMid-LevelSenior💰 €10 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates deep product knowledge in web hosting fundamentals, including domains, DNS, and email systems, while effectively utilizing AI tools to enhance customer experiences and streamline processes. Capable of troubleshooting complex technical issues and communicating solutions clearly to non-technical customers.

Highest-signal resume keywords

Fluent In English And LithuanianTechnical Troubleshooting ExperienceUnderstanding Of Web Hosting FundamentalsExperience Using AI ToolsHands-On Experience With WordPress

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingWeb Hosting FundamentalsAI Process AutomationCustomer Experience DeliveryRoot Cause Analysis

Soft Skills

Clear CommunicationAdaptabilityPeer-To-Peer LearningFeedback Loop Contribution

Tools & Technologies

WordPressCPanelAI Chatbot ManagementWebsite Management Tools

Industry Keywords

DomainsDNSEmail SystemsHosting EnvironmentsCustomer Support

Tech Stack

Tools & technologies

DNSWordPress

About the role

Key responsibilities & impact

Build deep product knowledge across websites, domains, emails, billing, and builder tools
Work alongside AI to solve complex customer issues
Troubleshoot deeply and fix root causes
Deliver high-quality customer experiences
Contribute to team growth through peer-to-peer learning sessions, feedback loops, and knowledge sharing
Continue supporting customers while progressing toward mentor and CS Product Expert responsibilities
Manage the AI chatbot by reviewing prompts, identifying patterns at scale, and driving innovation
Maintain the quality of AI-handled customer conversations and intervene in complex cases

Requirements

What you’ll need

Fluent English and Lithuanian, written and spoken
Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
Understanding of web hosting fundamentals, including domains, DNS, email systems, and website setup
Experience using AI to build or automate processes at work
Ability to explain technical complexity clearly to non-technical customers
Comfort with uncertainty and fluid responsibilities, adapting as the role evolves
Hands-on experience with WordPress, cPanel, hosting environments, or website management tools is a plus
Experience contributing to AI tools, automations, or chatbots as a core responsibility is a plus
Proven experience improving internal workflows is a plus
Availability for full-time work of 40 hours per week
Availability for predefined rotating morning, afternoon, and night shifts, including weekends

Benefits

Comp & perks

5-week trainings in technology, product, and communication knowledge
Access to Reforge and Scribd
Feedback culture
Physical and digital libraries
Internal mobility and career growth opportunities
Flexible work from modern offices in Kaunas and Vilnius or home
Rotating morning, day, and night shifts to balance work and studies
Health insurance from Day 1
Gym memberships
Recharge leave
Regular health checks
Sports, arts, and hobby clubs
Company events including Summerfest, Winterfest, Town Hall, Meet the Client initiatives, team-buildings, and workations
Access to the Žalgiris Arena VIP Lounge
Milestone gifts for weddings, new parenthood, and graduations