Service Delivery Project Manager

Hotwire Communications Ltd

. Manage day-to-day projects and implementation for assigned service delivery projects .

Posted 10/5/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities with a focus on process improvement, effective communication, and stakeholder collaboration. Proficient in managing service delivery metrics and utilizing project management tools to optimize operations.

Highest-signal resume keywords

Project ManagementProcess ImprovementReporting & AnalysisMicrosoft Office SuiteCable Billing Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ImprovementReporting & AnalysisROI AnalysisContract Language UnderstandingField Operations Knowledge

Soft Skills

Clear CommunicationAccountabilityRelationship Building

Tools & Technologies

Microsoft Office SuiteSalesforce.comSitetracker

Industry Keywords

Cable ProductsTelecommunications ServicesService Delivery Metrics

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Manage day-to-day projects and implementation for assigned service delivery projects
Meet assigned project deadlines
Communicate clearly and concisely and maintain accountability
Establish, refine, and document delivery processes
Maintain high performance levels for service-related processes
Build relationships with teams and stakeholders to support collaborative project implementation
Meet established service delivery metrics and customer expectations
Understand third-party and internal processes and suggest service delivery optimization strategies
Provide accurate and regular status reports to management on all active projects
Perform other duties as required or assigned

Requirements

What you’ll need

Bachelor’s degree or equivalent project management or coordination experience
At least 5 years of relevant work experience
Proven experience in driving process improvement across diverse teams
Relevant experience in reporting & analysis and ROI analysis
High level of proficiency in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Knowledge of cable and telecommunications products and services
Knowledge of cable billing and dispatch systems, Salesforce.com and Sitetracker
Must embrace company principles and demonstrate understanding of Hotwire’s “Concierge” culture
Strong project management skills and knowledge of Project Management tools
Strong understanding of contract language and other agreements
Understanding of field operations

Benefits

Comp & perks

Comprehensive Healthcare/Dental/Vision Plans
401K Retirement Plan with Company Match
Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
Paid Volunteer Time
Paid Parental Leave
Hotwire Service Discounts – for employees who live on a property serviced by Hotwire
Discounted service offerings for high-speed internet, video service, phone, and security service
Employee Referral Bonuses
Exclusive Entertainment Discounts/Perks