Retail Manager

Hourglass Cosmetics

. Drive sales performance, retail excellence, and brand execution across Australia and New Zealand, including Sephora and Travel Retail .

Posted 10/14/2026full-timeSydney • AustraliaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in driving sales performance and retail excellence within the luxury beauty industry, with a strong focus on team leadership, operational standards, and customer experience metrics.

Highest-signal resume keywords

Luxury Beauty Industry ExperienceSales Performance ManagementTeam Leadership and DevelopmentAnalytical and Numeracy SkillsRetail Execution and Brand Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementOperational Standards ManagementKPI Measurement and AnalysisAction Plan DevelopmentStock Management

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsSelf-MotivatedAdaptable and ResourcefulEntrepreneurial Mindset

Tools & Technologies

Outfield Tool UsageSales and Operations Coordination

Industry Keywords

Retail ExcellenceCustomer Experience MetricsLuxury CosmeticsBrand ExecutionMarket Trends

About the role

Key responsibilities & impact

Drive sales performance, retail excellence, and brand execution across Australia and New Zealand, including Sephora and Travel Retail
Own retail execution and business performance across the region
Achieve sales targets, customer experience metrics, operational standards, and people development objectives
Lead, coach, and develop the Retail and Events Executive team and frontline teams
Develop monthly sales plans and conduct regular business reviews with management and retail partners
Develop and execute action plans to improve ATV, UPT, service standards, and category mix
Ensure Sephora stores receive sales and artistry education, follow grooming guidelines, and maintain brand engagement
Coordinate training execution with the Global Education team
Coordinate stock supply and balance across locations with the Sales and Operations Manager
Manage Outfield tool usage for productivity, visits, and data capture
Ensure proper stock management and operational processes
Support marketing initiatives, activations, events, product launches, and visual merchandising execution
Ensure counters receive seasonal updates and meet brand standards
Gather and communicate customer feedback
Measure, track, and analyze key KPIs
Monitor industry and market trends and best practices

Requirements

What you’ll need

10+ years of experience within the luxury beauty industry
Excellent communication skills working with different teams within the organization
Strong managerial experience with sales team
Strong analytical and numeracy skills
Strong organization and prioritization skills
Passion for the luxury cosmetics field
Self-motivated with an entrepreneurial mindset
Adaptable, resourceful and forward thinking

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work for a vegan and cruelty-free luxury beauty brand
Professional development through sales and artistry education
Coaching and development opportunities for frontline teams