Virtual Care Operations Manager – Virtual Urgent Care

Houston Methodist

. Manage, plan, develop, and oversee clinical department operations, budgets, and administrative activities .

Posted 9/17/2026full-timeHouston • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical department operations, including budget oversight, staff development, and compliance with regulatory standards. Proficient in optimizing workflows and enhancing patient satisfaction through effective leadership and strategic planning.

Highest-signal resume keywords

Clinical Department ManagementBudget Development and ManagementBLS CertificationStaff Development and MentoringHealthcare Compliance Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Budget ManagementData AnalysisPolicy DevelopmentProject ManagementStaff SchedulingPatient Satisfaction ResolutionPerformance ImprovementBilling Operations CoordinationEKG MonitoringCompliance Initiatives

Soft Skills

LeadershipCritical ThinkingInterpersonal CommunicationOral CommunicationWritten Communication

Tools & Technologies

Information Systems OptimizationWorkflow Management

Certifications & Qualifications

BLS - Basic Life Support Certification

Industry Keywords

Healthcare AdministrationClinical ManagementAccreditation ComplianceRegulatory CompliancePatient Care

About the role

Key responsibilities & impact

Manage, plan, develop, and oversee clinical department operations, budgets, and administrative activities
Manage daily work activities, scheduling, supervision, retention, and evaluation of department employees
Provide staff guidance, development, mentoring, coaching, and corrective counseling
Contribute to hiring and termination decisions and coordinate initial interviews for administrative support positions
Develop and implement policies, procedures, training, monitoring, and compliance initiatives
Plan and organize daily department operations, schedules, priorities, and functional standards
Maintain appropriate staffing levels, schedules, performance evaluations, and supply maintenance
Resolve patient satisfaction issues and provide support to patients, physicians, faculty, and staff
Monitor safety, accreditation, regulatory, and HR compliance requirements
Optimize information systems, workflow, data management, and performance improvement
Conduct analyses of utilization, patient satisfaction, revenue enhancement, and cost reduction opportunities
Develop and manage department budgets, expenses, staffing plans, productivity, and resource efficiency
Coordinate front-end billing operations and interface with the Centralized Billing Office
Lead process improvements, innovative solutions, strategic relationships, and change initiatives
Contribute to annual clinic/department goals and support staff achievement through training and resources

Requirements

What you’ll need

Bachelor’s degree in business, hospital/healthcare administration, clinical, or related field
Five years in a healthcare professional/administrative capacity of progressively responsible staff experience within the applicable field
Houston Methodist employees may be considered with four years of experience demonstrating progressive leadership abilities
Experience in clinic management preferred
Required BLS - Basic Life Support or Instructor certification from the American Heart Association
English proficiency in speaking, reading, and writing
EKG monitoring per specific department requirements
Ability to manage multiple projects with conflicting priorities
Ability to work effectively in a fast-paced environment
Leadership, critical thinking, interpersonal, oral, and written communication skills
Ability to analyze data, identify issues and opportunities, and develop appropriate solutions
Flexibility and adaptability in the workplace

Benefits

Comp & perks

Scrubs permitted
Business professional attire permitted
On-call availability during emergencies
May require travel within the Houston Metropolitan area
May require travel outside the Houston Metropolitan area