Claims Administration Representative

Howden, A Chart Industries Company

. Review, validate, and process First Notice of Loss (FNOL) submissions .

Posted 10/15/2026full-timeUnited StatesJuniorMid-Level💰 $60,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in insurance claims handling, including FNOL processing, claims lifecycle management, and regulatory compliance. Proficient in analytical problem-solving, relationship building, and effective communication across various stakeholders.

Highest-signal resume keywords

Insurance Claims Handling ExperienceUnderstanding of Insurance PrinciplesAnalytical and Problem-Solving SkillsProficiency with Agency Management SystemsStrong Interpersonal and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingPortfolio ManagementDocumentation and RecordkeepingAccount ReconciliationData AnalysisRegulatory ComplianceClaims Lifecycle ManagementProcess ImprovementKPI ReportingInvestigative Skills

Soft Skills

Highly OrganizedDetail-OrientedSelf-MotivatedTeam PlayerProactive Approach

Tools & Technologies

Applied EpicMicrosoft ExcelMicrosoft WordMicrosoft PowerPointAgency Management Systems

Industry Keywords

First Notice of Loss (FNOL)Claims Handling ProceduresInternal ControlsPrivate ClientHealth & BenefitsInsurance BrokerageFinancial DiscrepanciesCross-Functional CollaborationOffshore TeamsMarket Changes

About the role

Key responsibilities & impact

Review, validate, and process First Notice of Loss (FNOL) submissions
Provide support for claim and account-related inquiries and resolve routine issues
Maintain accurate claim files, documentation, and records
Monitor claim activity and milestones and prepare reports and status updates
Coordinate with adjusters, carriers, brokers, and internal teams to progress claims
Investigate and escalate complex claim issues, coverage questions, service concerns, and financial discrepancies
Respond to urgent and high-priority claim matters
Support claims projects, process improvement initiatives, and operational activities
Follow claims handling procedures, regulatory requirements, and internal controls
Build relationships with clients, carriers, and internal business partners
Support Private Client and Health & Benefits stakeholders
Maintain system records and deliver accounting operations, KPI reporting, and management information
Use data-driven insights to prioritize execution and identify escalation needs
Support assigned initiatives and cross-functional projects
Perform account reconciliations with markets and clients
Respond to account-related inquiries
Stay informed of relevant legal, regulatory, and market changes

Requirements

What you’ll need

2+ years of insurance claims handling experience, preferably within a brokerage or agency environment
Strong understanding of insurance principles, policy coverage, and the end-to-end claims lifecycle
Ability to independently manage a portfolio of claims, prioritize competing demands, and make sound decisions in a fast-paced environment
Excellent analytical, problem-solving, and investigative skills
Strong interpersonal, verbal, and written communication skills
Highly organized and detail-oriented, with ability to manage multiple priorities, meet deadlines, and ensure accurate documentation and recordkeeping
Ability to interpret and apply policies, procedures, regulatory requirements, and internal controls
Commercially minded and results-oriented, with a proactive and solution-focused approach
Experience collaborating across claims, finance, operations, and external partners
Experience working with offshore teams is a plus
Ability to mentor, support, and share knowledge with less experienced team members
Self-motivated team player committed to continuous improvement and high-quality outcomes
Proficiency with agency management systems; Applied Epic experience preferred
Proficiency with Microsoft Office applications, particularly Excel, Word, and PowerPoint
Flexibility to work 10:00 AM–6:00 PM EST hours to accommodate West Coast clients

Benefits

Comp & perks

Discretionary bonus
Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
401(k) retirement plan
Flexible Paid Time Off
Paid parental leave
Life and Disability insurance
Reasonable accommodations, including software, IT, and office setups, and potentially flexible hours or hybrid working