IT Field Service Support Engineer

Howden, A Chart Industries Company

. Provide onsite 2nd line desktop support to employees across Group and HUK&I locations in the South of England .

Posted 10/27/2026full-timeMilton Keynes • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing onsite desktop support, advanced troubleshooting, and managing IT incidents using tools like ServiceNow and Active Directory. Proficient in supporting a range of devices and technologies, including Windows 11, Apple devices, and collaboration tools.

Highest-signal resume keywords

Onsite Desktop SupportAdvanced TroubleshootingServiceNow ITSMActive Directory AdministrationITIL Foundation V4

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Microsoft Windows 11Active DirectorySCCMMicrosoft ExchangeOffice365MimecastApple Business ManagerMS AutoPilotMS CoPilotIncident Management

Soft Skills

Problem SolvingCommunicationTeam CollaborationCustomer Service

Tools & Technologies

ServiceNowIntuneZoomMicrosoft TeamsTaniumAzureRemote Support Tools

Certifications & Qualifications

ITIL Foundation V4Relevant Professional IT Qualifications

Industry Keywords

IT Industry ExperienceCompliance with FCA RequirementsChange ManagementClerical ProceduresMobile Device Support

Tech Stack

Tools & technologies

AndroidAzureITSMServiceNow

About the role

Key responsibilities & impact

Provide onsite 2nd line desktop support to employees across Group and HUK&I locations in the South of England
Deliver onsite support for hardware, software, printers and mobile devices
Provide ad hoc executive support to senior management and VVIPs
Collect, deliver and deploy IT hardware across Group and HUK&I offices in the South
Manage tickets through ServiceNow ITSM
Support hardware refreshes, deployments and technology rollouts
Assist IT team members with difficult or recurring incidents and issues
Support office openings, acquisitions, integrations and relocations from an IT perspective
Perform advanced troubleshooting and root cause analysis
Liaise with and delegate tasks to relevant escalation teams
Perform basic network troubleshooting
Own unresolved issues and coordinate their resolution
Maintain deployment schedules, site visit plans and inventory records
Provide advanced mobile device support for Apple and Android technologies
Administer Active Directory users and computers
Support Windows 11 and Mac OS X
Participate in ad hoc support requests, desk moves and desk-side support
Use Active Directory, Office365, Mimecast, Intune, SCCM, Tanium and Azure for troubleshooting and issue resolution
Maintain accurate records and handle correspondence appropriately
Share ideas, best practice and information within the team

Requirements

What you’ll need

IT industry experience
Microsoft Windows 11
Active Directory
CoreView
Microsoft Exchange
Office365
Mimecast
Microsoft Teams
Apple Business Manager
Zoom
SCCM
MS AutoPilot
MS CoPilot
ITIL Best Practice
Remote Support Tools
Incident, Request, Problem and Change Management
Knowledge of administrative and clerical procedures
Relevant professional IT qualifications
ITIL Foundation V4
Understanding of mobile devices, including Apple smartphones and tablets
Strong background in Microsoft Office and Windows
Familiarity with web conferencing and collaboration tools such as Microsoft Teams, Zoom and Webex
Ability to support the business outside core business hours, including weekends when necessary
Compliance with FCA requirements and company policies, procedures and regulatory requirements

Benefits

Comp & perks

Work / life balance
Career progression
Sustainability and volunteering opportunities
Flexible hours or hybrid working may be accommodated as reasonable adjustments (where applicable)