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Senior Infrastructure Engineer
Howden, A Chart Industries Company. Provide infrastructure support for the US region .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in cloud and infrastructure engineering, particularly with Microsoft Azure, M365, and multi-site Active Directory environments. Proficient in problem management, technical documentation, and compliance with legal and regulatory requirements.
Highest-signal resume keywords
Microsoft AzureActive Directory ManagementCloud Infrastructure SupportProblem ManagementIT Security Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Infrastructure EngineeringWindows Desktop TroubleshootingPatch ManagementScripting (PowerShell)Layer 2/3 NetworkingCisco FirewallsPalo Alto FirewallsMicrosoft Server TechnologiesSCCMNutanix
Soft Skills
Analytical SkillsProblem-Solving SkillsDecision-Making SkillsCommunication SkillsMultitasking Ability
Tools & Technologies
M365Office 365TaniumCrowdStrikeNetskopeKeyfactor PKIImperva Security SolutionsCATO SD-WANMonitoring SystemsEvent Logging Tools
Industry Keywords
Insurance SectorFinancial Services SectorComplianceChange-Control ProcessesRoot-Cause Analysis
Tech Stack
Tools & technologiesAzureCloudDNSFirewallsVMware
About the role
Key responsibilities & impact- Provide infrastructure support for the US region
- Support local cloud, datacenter, and network infrastructure
- Maintain availability and support of hybrid on-premises and cloud infrastructure
- Provide escalation support to the Group IT Service Desk
- Ensure production service changes follow change-control processes
- Produce and update technical documentation
- Conduct root-cause analysis after unplanned disruptions
- Perform problem management for repeat incidents affecting business services
- Use incident management systems to identify trends and troubleshoot and resolve issues
- Develop strong relationships with business units and support their use of IT systems
- Take ownership of issues and provide updates to users
- Maintain accurate records in Group and Company systems
- Interpret issues and instructions and implement actions according to policies and procedures
- Ensure compliance with company policies, legal and regulatory requirements, and anti-bribery procedures
- Continuously develop technical skills and knowledge
Requirements
What you’ll need- Extensive experience as a cloud/infrastructure engineer or in similar IT roles
- Extensive experience with Microsoft Azure and M365
- Extensive experience with multi-site and multi-forest Active Directory environments, Group Policy, and DNS
- Extensive experience with patch management, mobile device management, and monitoring systems
- Extensive experience with Windows desktop troubleshooting
- Extensive experience with cloud, server, desktop, network, and telephony providers
- Extensive experience working with datacenters
- Good knowledge of Layer 2/3 networking, dynamic routing, MPLS, and firewall management
- Experience with Cisco and Palo Alto firewalls; CATO SD-WAN experience preferred
- Good knowledge of IT security practices, event logging, and alerting tools
- Good knowledge of Microsoft Server technologies, including Windows Server 2022, 2019, 2016, and 2012
- Good knowledge of Active Directory, DHCP, DNS, and Group Policy
- Good knowledge of SCCM and patching
- Good knowledge of Nutanix, VMware, or Hyper-V
- Good knowledge of Azure
- Experience with Office 365/CoreView
- Experience scripting, for example PowerShell
- Experience with antivirus technologies such as Tanium/CrowdStrike
- Knowledge of identity management solutions such as Entra ID
- Knowledge of proxy services such as Netskope
- Knowledge of Keyfactor PKI and certificate lifecycle management
- Experience administering and supporting Imperva security solutions, including WAF
- Examples of similar successful positions in the past
- Previous experience in the insurance or financial services sector
- Excellent verbal and written communication; Spanish is highly desirable
- Strong analytical, problem-solving, and decision-making skills
- Ability to multitask and prioritize appropriately
Benefits
Comp & perks- Flexible hours may be accommodated as a reasonable adjustment
- Hybrid working may be accommodated as a reasonable adjustment
- Reasonable accommodations, including software, IT, and office setup adjustments
- Career progression opportunities
- Work/life balance
- Volunteering opportunities
- Sustainability initiatives
- Diversity-focused culture