Advanced Technical Support Specialist

HSI

. Investigate and resolve advanced technical issues, including system errors, data discrepancies, configuration challenges, integration issues, and customer escalations.

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and system configuration, with a strong focus on data analysis, troubleshooting, and customer-facing interactions. Proficient in managing software integrations, platform administration, and maintaining accurate documentation within Salesforce.

Highest-signal resume keywords

Technical Support ExperienceData Analysis and ManagementSoftware Integration SupportMicrosoft Excel ProficiencyCustomer-Facing Role Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisSystem ConfigurationSoftware AdministrationData CleanupData ManipulationAPI SupportSSO SupportHRIS SupportLearning Management Systems (LMS)Data Mapping

Soft Skills

Problem-Solving SkillsCritical ThinkingAttention to DetailEffective CommunicationTime Management

Tools & Technologies

SalesforceExcelAPIsHRIS PlatformsSaaS Platforms

Industry Keywords

Technical SupportCustomer SuccessClient ServicesSoftware IntegrationsData Discrepancies

About the role

Key responsibilities & impact

Investigate and resolve advanced technical issues, including system errors, data discrepancies, configuration challenges, integration issues, and customer escalations.
Analyze and troubleshoot data using Excel and system tools to identify root causes and implement solutions.
Serve as a platform subject matter expert for configuration changes, customer setup, data imports/exports, site restructuring, and platform administration.
Perform bulk data imports, platform upgrades, customer migrations, and organizational restructuring activities.
Support and troubleshoot HRIS, SSO, API, and other connected technology integrations.
Perform data audits, resolve discrepancies and outliers, and recommend improvements.
Join client calls 1–2 times per week with Customer Success and Account Managers.
Assist implementation teams with system setup, data population, migrations, and onboarding.
Conduct quality assurance reviews of configurations.
Partner with Product and Development to analyze issues, identify defects, validate platform behavior, test fixes, and support enhancements.
Maintain documentation and case tracking in Salesforce, resolving tickets within SLA guidelines.
Act as a technical resource for company products, platform functionality, data architecture, integrations, and APIs.
Identify recurring issues and contribute to process and system improvements.
Maintain accurate Salesforce activity records.

Requirements

What you’ll need

2+ years of experience in technical support, system configuration, software administration, or supporting SaaS platforms.
Bachelor's degree preferred (or equivalent combination of education and experience).
4+ years of overall technical, systems, or software support experience preferred.
Strong working knowledge of Microsoft Excel, including formulas such as VLOOKUP/XLOOKUP and IF statements, data cleanup and manipulation, pivot tables, imports, exports, CSV files, and moderately complex datasets.
Solid foundation in formulas, data analysis, and data management concepts.
Experience in a customer-facing role, including technical support, customer support, implementations, customer success, or client services.
Strong technical aptitude and ability to learn new systems quickly.
Experience supporting software integrations, APIs, SSO, HRIS platforms, or similar connected systems preferred.
Experience with Learning Management Systems (LMS) or other SaaS software platforms preferred.
Familiarity with databases, data structures, or data mapping concepts is a plus.
Strong problem-solving skills and ability to troubleshoot complex system and data issues.
Ability to think critically and work through ambiguous problems independently.
Strong attention to detail and understanding of how data impacts system performance.
Ability to distinguish intended system behavior from software defects and communicate findings effectively to technical and non-technical audiences.
Clear, user-friendly communication of technical concepts.
Ability to manage multiple priorities effectively.

Benefits

Comp & perks

Fully Remote Work: Work where you're most productive—we trust you.
Unlimited PTO: Recharge when you need to—we support work-life balance.
Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content.
Well-Being First: Full medical, dental, vision, and mental health coverage.
Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.