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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end software implementations within a SaaS environment, with a strong focus on customer onboarding, configuration, and project management. Proficient in translating technical requirements into workflows and automations while ensuring a positive client experience.
Highest-signal resume keywords
End-To-End Software ImplementationsCustomer Onboarding ManagementWorkflow ConfigurationExcellent Communication SkillsEHS Industry Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData MigrationSolution ConfigurationWorkflow AutomationTesting and Validation
Soft Skills
Proactive Problem SolvingAdaptabilityCollaborationCustomer-First MindsetDetail Orientation
Tools & Technologies
RocketlaneHSI Donesafe Platform
Industry Keywords
EHSHealth and SafetySaaS Environment
About the role
Key responsibilities & impact- Own the full customer onboarding journey from initial kick-off through configuration, testing, and go-live
- Serve as the single point of contact for clients throughout delivery
- Lead client onboarding sessions and set clear implementation expectations
- Run discovery workshops to gather and define customer requirements within agreed scope
- Manage end-to-end delivery, including project plans in Rocketlane, timelines, scope, and budget
- Build, configure, and document solutions in the HSI Donesafe platform
- Translate technical requirements into workflows and automations
- Support data migration from legacy systems and ensure smooth integration
- Deliver client training and create user documentation for administrators and end users
- Test and validate configurations internally and with clients
- Lead go-live activities and coordinate handover to Support
- Proactively manage risks, communicate issues, and resolve challenges
- Finalise deliverables and support transition to Customer Success
- Identify opportunities to improve implementation quality and customer experience
- Collaborate occasionally with Product or APAC teams on technical discussions or complex projects, with 2 to 5 hours per week of flexibility
Requirements
What you’ll need- 3+ years of experience delivering end-to-end software implementations within a SaaS environment
- Background or familiarity with the EHS or Health and Safety industry is highly desirable
- Proven experience configuring workflows, forms, and automations within software platforms or similar configuration-based systems
- Excellent communication and presentation skills, with the ability to lead workshops and explain technical details clearly to non-technical audiences
- Proven ability to manage multiple implementation projects simultaneously while meeting deadlines and maintaining quality
- A customer-first mindset, focused on creating a positive experience and measurable value for every client
- Proactive and solution-oriented, with the judgement to make sound decisions and resolve challenges early
- Adaptable and detail-focused, with the ability to work comfortably in a fast-paced, evolving environment
- Collaborative when needed, with the ability to partner with Product or global teams while working independently day to day
- Degree in IT, Business, EHS, or a related field, or equivalent hands-on experience
Benefits
Comp & perks- Drive growth and shape the future of HSI in the UK & Ireland
- Clear progression path into Account Executive and senior sales roles
- Ongoing sales, product, and industry training
- Collaborative, supportive, and high-energy team environment
- Contribute to safer, healthier, and more compliant workplaces worldwide
- Bupa Private Health Insurance & Rewards
- Hybrid and flexible working
- Enhanced family leave benefits
- Tuition assistance and professional development funding
- Your birthday off every year
- 25+ days annual leave, increasing with service
- Mental health and wellbeing support through Wisdom EAP
- A collaborative culture with regular team events