Technical Solutions Specialist, Chemical Management

HSI

. Provide advanced technical support for HSI's Chemical Management platform .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing advanced technical support for SaaS applications, with strong capabilities in SQL, Microsoft Excel, and data management. Proficient in troubleshooting complex system issues and effectively communicating technical concepts to diverse audiences.

Highest-signal resume keywords

Advanced Microsoft Excel SkillsSQL ProficiencyTechnical Support for SaaS ApplicationsData Management ActivitiesProgramming Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLData ValidationData MappingData CleanupData AnalysisPythonJavaJavaScriptC++Technical Troubleshooting

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication Skills

Tools & Technologies

SaaS ApplicationsRelational DatabasesDiagnostic ToolsData Management Platforms

Industry Keywords

Chemical ManagementCustomer SupportSystem ConfigurationData AuditsTechnical Escalations

Tech Stack

Tools & technologies

JavaJavaScriptPythonSQLC++

About the role

Key responsibilities & impact

Provide advanced technical support for HSI's Chemical Management platform
Investigate, troubleshoot, and resolve complex application, configuration, and system issues
Serve as a technical resource during customer escalations and support engagements
Document issues, findings, and resolutions while partnering with Product and Development teams
Determine which customer requests can be completed directly and which require escalation to Development
Perform customer data-management activities including bulk imports, site assignments, catalog updates, and safety data sheet inventory maintenance
Use Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates
Review and troubleshoot data discrepancies, formatting issues, mapping errors, and data quality concerns
Support data audits and validation efforts
Assist with user administration, system configuration, and customer environment maintenance
Execute approved SQL queries and scripts for customer requests, reporting, and operational activities
Analyze system behavior and investigate technical issues using SQL and diagnostic tools
Support reporting requests through data retrieval and analysis
Maintain documentation related to data structures, processes, and support procedures
Partner with Product and Development teams on system issues and platform enhancements
Assist with testing and validation of platform updates and enhancements
Participate in technical projects related to data imports, reporting, system administration, and platform optimization

Requirements

What you’ll need

Bachelor's degree in Computer Science, Software Development, Programming, or a closely related technical field
An Information Technology or related degree may be considered when combined with meaningful programming coursework, SQL training, or relevant technical certifications
3+ years of experience providing technical support to SaaS applications or enterprise software solutions
Advanced Microsoft Excel skills, including large datasets, formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis
Experience performing data imports, exports, data validation, data cleanup, data mapping, or other customer data-management activities
Working knowledge of SQL and relational databases
Experience consulting with customers, end users, or internal stakeholders to resolve technical issues and support system configuration needs
Understanding of programming fundamentals and experience with Python, Java, JavaScript, or C++
Strong analytical, troubleshooting, and problem-solving skills
Ability to communicate technical concepts to technical and non-technical audiences
Ability to work responsibly with databases, scripts, access controls, and established security procedures

Benefits

Comp & perks

Fully Remote Work
Unlimited PTO
Unlimited access to the Learning & Development library, including HSI LMS content
Full medical, dental, vision, and mental health coverage
Generous 1:1 401(k) company match