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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business transformation and change management, with a strong focus on developing value blueprints, facilitating stakeholder engagement, and executing integrated change strategies. Proficient in leveraging analytical capabilities to define metrics and drive continuous improvement in organizational readiness and adoption.
Highest-signal resume keywords
Business TransformationChange ManagementMicrosoft Dynamics 365Workshop FacilitationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Case DevelopmentKPI DefinitionProcess MappingPerformance Metrics MonitoringValue Measurement
Soft Skills
Executive CommunicationAnalytical CapabilitiesDecision-MakingCoaching
Tools & Technologies
BPMNAPQCVisioMavim
Certifications & Qualifications
ProsciADKARKotter
Industry Keywords
ERPCRMCloud TransformationOrganizational ChangeAdvisory Services
Tech Stack
Tools & technologiesCloudERP
About the role
Key responsibilities & impact- Serve as a trusted advisor to clients, guiding enterprise transformation initiatives from strategic planning through adoption and sustained business value realization
- Partner with executive sponsors and key stakeholders to define transformation objectives, success measures, value drivers, and business outcomes
- Lead current-state assessments to identify performance gaps, improvement opportunities, and key transformation levers
- Develop value blueprints and phased transformation roadmaps connecting business capabilities, processes, technology investments, risk considerations, and organizational readiness
- Facilitate executive, leadership, and stakeholder workshops driving alignment, decision-making, and transformation momentum
- Lead end-to-end business process discovery and future-state design efforts
- Collaborate with solution architects and functional consultants to align business requirements, process changes, and solution configurations
- Design and execute integrated change management strategies, including sponsorship alignment, communications, training, readiness, engagement, and reinforcement
- Conduct change impact and organizational readiness assessments, identify adoption risks, and develop mitigation strategies
- Define and monitor adoption, performance, and benefits realization metrics while recommending corrective actions and continuous improvement opportunities
- Coach executive sponsors and business leaders to serve as effective change champions
- Contribute to HSO’s Advisory practice through thought leadership, reusable assets, methodologies, templates, playbooks, accelerators, case studies, and business development activities
Requirements
What you’ll need- Bachelor’s degree in Business, Management, Organizational Development, or a related field
- 7+ years of experience in consulting, advisory services, business transformation, change management, or a related discipline
- Experience supporting ERP, CRM, or cloud transformation initiatives
- Microsoft Dynamics 365 experience strongly preferred
- Working knowledge of established change management methodologies such as Prosci/ADKAR, Kotter, or similar frameworks
- Strong analytical capabilities, including business case development, KPI definition, value measurement, and process mapping
- Excellent workshop facilitation, stakeholder management, and executive communication skills
- Experience working across multiple engagements and navigating complex or ambiguous business environments
- Experience within a Microsoft partner consulting environment
- Familiarity with business process management frameworks and tools such as BPMN, APQC, Visio, or Mavim
- Experience supporting AI and Copilot adoption initiatives and associated organizational change requirements
Benefits
Comp & perks- Competitive pay with a performance-based bonus
- Unlimited paid time off
- Flexible and affordable benefits program
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible spending accounts
- Health reimbursement account
- 401(k) plan with a company match