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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive functional expertise in Microsoft Dynamics 365 Finance & Operations, particularly in Retail and Commerce, with a strong focus on incident management, functional analysis, and service improvement. Capable of collaborating effectively with stakeholders and technical teams to deliver high-quality service and support.
Highest-signal resume keywords
Microsoft Dynamics 365 Finance & OperationsRetail And Commerce ConfigurationIncident ManagementFunctional AnalysisStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Functional SupportApplication MaintenanceBusiness Requirements AnalysisPOS / Store Commerce OperationsIntegration TouchpointsImpact AssessmentRegression TestingUAT ValidationService Requests ManagementChange Management
Soft Skills
Good CommunicationCustomer HandlingAnalytical SkillsCollaborationProblem-Solving
Tools & Technologies
LCS / Lifecycle ServicesAzure DevOpsTicketing ToolsRelease Management ProcessesE-Commerce Integrations
Certifications & Qualifications
Microsoft Certifications Related To Dynamics 365 Finance And Operations
Industry Keywords
Retail Business ProcessesMerchandisingStore OperationsPoint Of SalePricingPromotionsInventorySales TransactionsCommerce Scale UnitThird-Party Retail Integrations
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Provide functional support and application maintenance for Microsoft Dynamics 365 Finance & Operations, focused on Retail and Commerce
- Handle and resolve functional incidents, service requests, problems, and change requests within agreed SLAs and support processes
- Analyze business requirements, assess impact, and recommend functional solutions or workarounds
- Configure and support Commerce and Retail capabilities including stores, channels, assortments, products, pricing, discounts, promotions, and statements
- Support POS / Store Commerce operations, including registers, devices, transactions, and store-related configurations
- Work with integrations across Commerce headquarters, Commerce Scale Unit, e-commerce, payment, and external systems
- Investigate transaction, synchronization, batch-job, and data issues; coordinate with technical teams for root-cause analysis and resolution
- Prepare functional specifications, test scenarios, configuration documents, knowledge articles, and release documentation
- Conduct impact analysis, support regression testing and UAT, and validate fixes and enhancements before deployment
- Collaborate with customer stakeholders, technical consultants, and cross-functional teams to ensure timely and quality service delivery
- Identify recurring issues and opportunities for service improvement; contribute to knowledge sharing and continuous improvement
- For Lead-level candidates, provide functional leadership, guide team members, review solution designs, manage escalations, and support service governance
Requirements
What you’ll need- 8+ years of relevant experience in Microsoft Dynamics AX / Dynamics 365 Finance & Operations, with strong hands-on functional expertise in Retail and Commerce
- Strong understanding of end-to-end retail business processes, including merchandising, store operations, point of sale, pricing, promotions, inventory, and sales transactions
- Hands-on experience with D365 Commerce / Retail configuration and support across headquarters and store environments
- Knowledge of Commerce channels, stores, registers, assortments, catalogs, product attributes, barcodes, price groups, discounts, and periodic discounts
- Experience supporting POS / Store Commerce, Commerce Scale Unit, and related transaction or synchronization issues
- Understanding of integration touchpoints between Commerce and D365 F&O modules such as Inventory Management, Accounts Receivable, and General Ledger
- Experience in incident management, problem management, service requests, change management, and SLA-driven Managed Services environments
- Ability to perform functional analysis, root-cause investigation, impact assessment, documentation, and testing
- Good communication, customer-handling, stakeholder-management, and analytical skills
- Ability to work independently in a remote delivery environment and collaborate effectively with distributed teams
- Microsoft certifications related to Dynamics 365 Finance and Operations or Commerce are good to have
- Experience with LCS / Lifecycle Services, Azure DevOps, ticketing tools, and release management processes is good to have
- Exposure to e-commerce integrations, payment connectors, hardware station, fiscal devices, and third-party retail integrations is good to have
- Experience in leading support transitions, knowledge transfers, service reviews, or continuous service improvement initiatives is good to have
- Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline; equivalent relevant professional experience will also be considered
- Candidates available to join immediately or within 15 days are preferred
Benefits
Comp & perks- Managed Services team environment supporting mission-critical customer solutions
- Opportunity to work with Microsoft Dynamics 365 and related cloud business applications
- Remote delivery environment
- Knowledge sharing and continuous improvement opportunities