Engagement Director

HSO

. Serve as the executive leader for a portfolio of 3–5 strategic client accounts representing more than $10 million in total revenue .

Posted 11/4/2026full-timeRemote • New York • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic client relationships and large-scale account portfolios, driving revenue growth through effective account planning and execution. Proven ability to oversee delivery performance, resource allocation, and risk management while maintaining strong financial acumen.

Highest-signal resume keywords

Strategic Client Relationship ManagementAccount Growth Strategy DevelopmentFinancial Performance ManagementDelivery Governance OversightExecutive-Level Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Profitability ManagementResource AllocationRisk ManagementEngagement Performance OversightChange Order Management

Soft Skills

Relationship BuildingCoachingIssue ResolutionPresentation SkillsCommunication Skills

Tools & Technologies

Microsoft SolutionsCloud ServicesBusiness ApplicationsData AnalyticsDigital Transformation

Industry Keywords

ConsultingProfessional ServicesTechnology ServicesEnterprise ProgramsStakeholder Engagement

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the executive leader for a portfolio of 3–5 strategic client accounts representing more than $10 million in total revenue
Ensure alignment between client objectives and HSO’s business goals
Own client satisfaction, retention, and reference ability across assigned accounts
Serve as the executive escalation point for critical client concerns and complex issues
Build and strengthen relationships with client executives, sponsors, and key stakeholders
Lead account planning and growth strategies to expand revenue through additional services, solutions, and geographic opportunities
Partner with Sales, Delivery, Practice Leaders, and Solution Leads to pursue and close account expansion opportunities
Drive financial performance by maintaining or exceeding profitability targets, utilization goals, and commercial objectives
Manage change orders and minimize non-billable leakage to less than 2.5%
Identify opportunities for broader adoption of Microsoft solutions and services
Oversee portfolio delivery performance, quality, staffing, resource allocation, and risk management
Coach Engagement Managers on client communications, issue resolution, and mitigation strategies
Ensure consistent application of HSO delivery methodology, governance processes, and best practices
Provide executive account health reporting and quarterly business reviews
Contribute insights and recommendations to improve engagement performance and delivery excellence

Requirements

What you’ll need

Significant experience leading strategic client relationships, large-scale account portfolios, or enterprise programs within a consulting, professional services, or technology services environment
Demonstrated success managing complex client engagements involving multiple service lines, stakeholders, and delivery teams
Proven experience developing and executing account growth strategies that drive revenue expansion and improve client outcomes
Strong financial acumen with experience managing account profitability, utilization, margins, and commercial performance
Experience overseeing delivery governance, engagement performance, resource allocation, and risk management across large programs
A track record of building executive-level client relationships and serving as a trusted advisor to senior stakeholders
Experience partnering with Sales, Solution, and Delivery leaders to identify and close new business opportunities within existing accounts
Strong communication, presentation, and executive reporting skills, including experience leading quarterly business reviews and account health discussions
Experience working within Microsoft-focused consulting, cloud, business applications, data, AI, or digital transformation environments is highly desirable

Benefits

Comp & perks

Competitive pay with a performance-based bonus
Unlimited paid time off
Flexible and affordable benefits program
Medical coverage
Dental coverage
Vision coverage
Flexible spending accounts
Health reimbursement account
401(k) plan with a company match
Working alongside enthusiastic and energetic teammates in a dynamic and thriving environment