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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Microsoft Dynamics 365 CE, particularly in Field Service and Sales modules, with a strong focus on functional configuration, business process mapping, and stakeholder management. Proven ability to coordinate User Acceptance Testing and collaborate effectively with technical teams to deliver tailored solutions.
Highest-signal resume keywords
Microsoft Dynamics 365 CE Functional ConsultingDynamics 365 Field Service ConfigurationDynamics 365 Sales Process ManagementUser Acceptance Testing CoordinationBusiness Process Mapping
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Functional ConfigurationCustomisation SupportBusiness Process MappingRequirement GatheringFunctional DocumentationStakeholder ManagementEnd-to-End D365 CE ImplementationAgile/Scrum MethodologiesTesting and Business ValidationTroubleshooting Application Issues
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication SkillsDetail-OrientedProactive Approach
Tools & Technologies
Microsoft Dynamics 365Microsoft Power PlatformPower AppsPower AutomateDataverse
Certifications & Qualifications
Microsoft Dynamics 365 Certifications
Industry Keywords
Field Service ProcessesSales Pipeline ManagementResource SchedulingWork OrdersService ManagementLead ManagementOpportunity ManagementAccounts and Contacts ManagementGlobal Teams CollaborationRemote Delivery Environment
About the role
Key responsibilities & impact- Gather, analyse, and document business requirements related to Dynamics 365 CE, Field Service, and Sales
- Configure and support D365 CE applications based on business requirements
- Provide functional expertise in Microsoft Dynamics 365 Field Service and Sales modules
- Understand and map business processes into functional solutions within Dynamics 365
- Support configuration of Field Service functionalities, including work orders, incident types, resource scheduling, booking, and service agreements
- Configure and support Sales functionalities, including lead management, opportunity management, accounts, contacts, and sales processes
- Prepare functional specifications and collaborate with technical teams for customisations and integrations
- Coordinate and execute User Acceptance Testing (UAT), including test scenario preparation, test case validation, and defect tracking
- Perform business validation to ensure the configured solution meets business expectations
- Work closely with business stakeholders, developers, QA teams, and project managers
- Provide functional support, troubleshoot application issues, and recommend process improvements
- Support deployment activities, documentation, and post-implementation functional assistance
Requirements
What you’ll need- 8+ years of overall experience in Microsoft Dynamics 365 CE / CRM functional consulting
- Strong hands-on experience in Dynamics 365 Field Service and Sales modules
- Experience in functional configuration, customisation support, and business process mapping
- Strong understanding of Field Service processes, including work orders, resource scheduling, bookings, and service management
- Good understanding of Dynamics 365 Sales processes, including leads, opportunities, accounts, contacts, and sales pipeline management
- Experience in requirement gathering, functional documentation, and stakeholder management
- Hands-on experience in UAT coordination, testing, and business validation
- Ability to work closely with technical teams to translate business requirements into functional solutions
- Strong analytical, problem-solving, and communication skills
- Experience working on end-to-end D365 CE implementation and support projects
- Knowledge of Microsoft Power Platform, including Power Apps, Power Automate, and Dataverse
- Understanding of integrations with other Microsoft Dynamics 365 applications
- Experience in Agile/Scrum delivery methodologies
- Microsoft Dynamics 365 certifications will be an added advantage
- Ability to independently manage functional discussions and stakeholder expectations
- Comfortable working with global teams in a remote delivery environment
- Should be proactive, detail-oriented, and capable of driving functional deliverables