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Account Manager, Commercial Lines
HUB International. Manage a book of commercial lines insurance business .
About the role
Key responsibilities & impact- Manage a book of commercial lines insurance business
- Provide professional and courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
- Field phone calls, emails, and other communications regarding coverage questions, policy changes, payments, and cancellations
- Manage all aspects of the client renewal process, including obtaining updated information, marketing, negotiating terms and pricing, reviewing quotes, presenting renewal numbers, and invoicing
- Review quote documents to ensure insurance requirements are included
- Manage client relationships and ensure satisfaction
- Manage and delegate work to Associate Account Managers I and II
- Maintain relationships with underwriters and negotiate coverage
- Ensure accurate proposals, bind coverage, review policies, and create client policy summaries and binders
- Set up and maintain electronic records
- Apply best practices and internal broker standards to client files and information
- Train and collaborate with team members on coverage, exposures, and client knowledge
- Perform other duties as assigned
Requirements
What you’ll need- Two or more years of insurance brokerage or property casualty insurance experience in an account management role preferred
- High School or equivalent
- P & C Insurance Producer License Required
- Current with all necessary CE credits in required lines and states
- Exceptional customer service skills
- Strong reading comprehension and analysis skills
- Strong data entry skills
- Strong written and oral communication skills
- Strong organization and follow-up skills
- Ability to effectively work in a team environment
- Proficient in Word, Excel, Outlook, and internet utilization
- Applied EPIC Agency Management System experience preferred but not required
- Must be able to sit regularly, use hands and fingers, and talk or hear
- Must occasionally lift and/or move up to ten pounds
- Close vision on computer monitor required
Benefits
Comp & perks- Comprehensive benefit and total compensation packages, which could include health, dental, vision, life, and disability insurance
- FSA and HSA accounts
- 401(k) accounts
- Paid time off benefits
- Eligible bonuses, equity, and commissions for some positions
- Continuous opportunities for growth and development
- Competitive and flexible benefits options
- Reasonable accommodations for individuals with disabilities