Account Manager, Employee Benefits

HUB International

. Manage all aspects of the account-service process .

Posted 9/16/2026full-timeBothell • Idaho • United StatesJuniorMid-Level💰 $38 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and the account-service process within the insurance industry, with a strong focus on benefit administration, compliance, and effective communication. Proficient in analyzing insurance plans and collaborating with vendors to implement benefits strategies and solutions.

Highest-signal resume keywords

Active Life & Health LicenseClient Relationship ManagementBenefit AdministrationMicrosoft Office Suite ProficiencyInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit AnalysisClaims ProcessingBilling ReconciliationContract ReviewData Analysis

Soft Skills

Effective CommunicationCritical ThinkingProblem-SolvingTeam CollaborationPresentation Skills

Tools & Technologies

HUB Management SystemsEaseADPPaylocity

Certifications & Qualifications

High School Diploma / GEDLife & Health License

Industry Keywords

Insurance PlansClient ServiceOpen EnrollmentVendor ManagementCompliance Resources

About the role

Key responsibilities & impact

Manage all aspects of the account-service process
Work with Producers and HUB personnel on client service, marketing, and renewals
Analyze and compare insurance plans to determine suitability
Establish and maintain relationships with clients and insurance carriers
Serve as client point of contact for eligibility, claims, billing, and benefit administration inquiries
Liaise between clients and carriers to resolve service issues
Maintain organized account files and update HUB and agency management systems
Stay current on insurance industry changes and recommend appropriate client actions
Update open enrollment packets, plan documents, summary plan descriptions, and related filings
Submit BOR letters and obtain contracts, renewals, and benefit descriptions
Market to carriers and prepare quotes and proposals
Assist with billing issues, auditing, and reconciliation
Prepare and conduct renewal, open enrollment, and post-renewal presentations
Lead implementation of new and renewal plans or programs
Advise clients on HUB resources, carrier/vendor offerings, and industry trends
Prepare or peer review EB Comp Disclosure
Obtain post-enrollment numbers
Prepare annual legal notices
Facilitate Ben Admin/HRIS system updates using Ease, ADP, Paylocity, and similar systems
Set up HR Advocacy Tools, legal compliance resources, and wellness value-adds
Review contracts for accuracy
Participate in carrier/vendor implementations and initiate vendor payments
Partner with producers to develop and implement benefits strategies, including financial analysis, plan assessment, benchmarking, and funding alternatives
Perform other assigned duties and projects

Requirements

What you’ll need

High School Diploma / GED
3-5 years of benefit insurance related experience (brokerage preferred) or equivalent combination of education & experience
Active Life & Health License
Required Experience: 2-5 years of relevant experience
Required Education: High school or equivalent
Ability to effectively and professionally communicate orally and in writing with internal and external customers
Ability to effectively present information and respond to questions
Critical thinking and problem-solving abilities
Ability to develop and maintain strong client relationships
Ability to work effectively with insurance and service vendors
Ability to work with a team and coach others
Ability to gather, analyze and solve problems
Ability to prioritize and organize multiple tasks
Proficiency with Microsoft Office Suite, Outlook and agency management systems
Ability to calculate figures and amounts
Negligible required travel