Account Manager, Personal Lines

HUB International

. Manage a book of insurance business .

Posted 10/16/2026full-timeSpokane • Washington • United StatesMid-LevelSenior💰 $29 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance accounts, client advocacy, and retention while ensuring compliance with insurance requirements. Proficient in client relationship management and effective communication to enhance customer satisfaction.

Highest-signal resume keywords

P & C Insurance Producer LicenseInsurance Brokerage ExperienceClient Relationship ManagementCustomer Service SkillsApplied EPIC Agency Management System

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementData EntryPolicy ReviewQuote AnalysisNegotiation Skills

Soft Skills

Exceptional Customer ServiceStrong Written CommunicationStrong Oral CommunicationStrong Organization SkillsTeam Collaboration

Tools & Technologies

WordExcelOutlookInternet Utilization

Certifications & Qualifications

P & C Insurance Producer License

Industry Keywords

Insurance Business ManagementClient RetentionUnderwriter RelationshipsClient Renewal ProcessBroker Standards

About the role

Key responsibilities & impact

Manage a book of insurance business
Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
Provide client advocacy and support client retention
Write new client accounts or lines of coverage as needed
Service day-to-day client needs, including coverage questions, policy changes, payments, and cancellations
Manage all aspects of the client renewal process, including obtaining updated information, marketing, negotiating terms and pricing, reviewing quotes, presenting renewal numbers, and invoicing
Review quote documents to ensure insurance requirements are included
Manage client relationships and ensure satisfaction
Manage and delegate work to Assistant Account Managers
Manage underwriter relationships and negotiate coverage
Ensure accurate proposals, binding of coverage, policy reviews, client policy summaries, and binders
Set up and maintain electronic records
Follow best practices and internal broker standards for client files and information
Train and collaborate with team members on coverage, exposures, and client knowledge
Perform other duties as assigned

Requirements

What you’ll need

High School or equivalent
P & C Insurance Producer License Required
Two or more years insurance brokerage or property casualty insurance experience in account management role preferred
Exceptional customer service skills
Strong reading comprehension and analysis skills
Strong data entry skills
Strong written and oral communication skills
Strong organization and follow up skills
Ability to effectively work in a team environment
Proficient in Word, Excel, Outlook, and internet utilization
Applied EPIC Agency Management System experience preferred but not required
Ability to sit regularly and use hands, fingers, and talk or hear
Ability to occasionally lift and/or move up to ten pounds
Close vision on computer monitor

Benefits

Comp & perks

Structured training, licensing support and ongoing development opportunities
Comprehensive health benefits
Retirement savings matching
Company-paid life and disability plans
Generous paid time off
Paid parental leave
Wellbeing program
Collaborative, high-performing culture
Community impact through HUB Gives
Career growth opportunities