Client Advocate, Employee Benefits

HUB International

. Act as a benefit advocate for clients .

Posted 10/16/2026full-timeRoseville • California • United StatesMid-LevelSenior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare claims processing and benefits administration, with strong communication skills to effectively advocate for clients and resolve benefit issues. Proficient in utilizing Microsoft Office Suite to document and manage client interactions and inquiries.

Highest-signal resume keywords

Healthcare Claims ProcessingBenefits AdministrationBilingual CommunicationMicrosoft Office Suite ProficiencyCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Claims ProcessingBenefits AdministrationCalculating Figures and AmountsProblem SolvingDocumenting Activities

Soft Skills

Effective CommunicationCustomer Feedback SolicitationTask PrioritizationEmotional Situation HandlingProfessional Presentation

Tools & Technologies

Microsoft Office SuiteOutlook

Industry Keywords

Benefit AdvocacyEmployee BenefitsClaims ResolutionClient EducationEligibility Reporting

About the role

Key responsibilities & impact

Act as a benefit advocate for clients
Help resolve employee benefit issues
Educate clients and employees on how to better utilize and maximize benefit plans
Present a knowledgeable, professional, and helpful image on behalf of the company
Handle inbound calls on a queue system
Assist clients and employees with claims and benefit issues
Respond to phone calls and inquiries within 24 hours of receipt
Provide timely resolution of issues
Communicate with employers, employees, and medical providers to resolve benefit issues
Document all activities for accurate reporting of eligibility and plan issues
Perform other duties as assigned by the Supervisor or Manager

Requirements

What you’ll need

High School / GED
1-2 years healthcare claims processing, or benefits administration preferred
Bilingual preferred
Ability to effectively and professionally communicate orally and in writing with internal and external customers
Ability to present information and respond to questions from managers, clients, customers, and the general public
Proficiency with Microsoft Office Suite and Outlook
Ability to respond to customer needs, solicit customer feedback, and handle difficult or emotional customer situations promptly and accurately
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
Ability to gather pertinent information and facts, analyze and solve problems timely and thoroughly
Ability to prioritize and organize multiple tasks and responsibilities
Ability to remain stationary for the majority of the workday
Ability to communicate and exchange accurate information
Ability to operate a computer and office productivity machinery
Ability to occasionally move about inside the office