Client Service Representative, Employee Benefits

HUB International

. Assist Consultants with all aspects of servicing group and individual accounts .

Posted 10/21/2026full-timeBurnaby • CanadaJuniorMid-Level💰 CA$60,000 - CA$70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client accounts within the employee benefits industry, ensuring accurate documentation and effective communication. Proficient in utilizing Microsoft Office tools to support account servicing and client education initiatives.

Highest-signal resume keywords

LLQP CertificationEmployee Benefits Industry ExperienceMicrosoft Word ProficiencyClient Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Documentation AccuracyRenewal ProcessingClaims History ManagementEmployee Benefits Plan AnalyticsTyping Speed of 55 WPMUnderwriting Arrangements KnowledgeFlex Plans Experience

Soft Skills

Excellent CommunicationWillingness to LearnClient Relationship Management

Tools & Technologies

Microsoft ExcelMicrosoft Outlook

Certifications & Qualifications

LLQP Certification (or Willingness to Obtain)

Industry Keywords

Employee BenefitsClient AdministrationMarketing Materials CreationClient Meetings LiaisonEmployee Education Sessions

About the role

Key responsibilities & impact

Assist Consultants with all aspects of servicing group and individual accounts
Maintain accurate renewal calendar and communicate renewal timelines to Account Executives
Process renewals, proposals, claims history and customer correspondence
Maintain electronic and paper client/carrier files
Ensure accuracy of policy documentation from insurers before forwarding to clients
Contact clients regarding renewals and claims and update changes
Answer account-related questions and requests from clients and insurers
Provide policy and coverage information to clients
Attend occasional client meetings with Consultants
Create marketing materials and presentations for Consultants
Act as liaison between Consultants and corporate clients

Requirements

What you’ll need

Successful completion of LLQP or willingness to obtain within the first year
2+ years of experience in the employee benefits industry
Willingness to learn and take on increasing levels of responsibility, including client communication
Intermediate proficiency in Microsoft Word, Excel and Outlook
Excellent communication
Typing speed of at least 55 wpm
Good working knowledge of underwriting arrangements
High attention to detail
Comfortable conducting employee education sessions and client administration orientation sessions
Good understanding of employee benefits plan analytics
Experience with flex plans is an asset