Commercial Lines Account Manager

HUB International

. Manage a book of insurance business with independent discretion, autonomy, and decision-making .

Posted 10/8/2026full-timeWinter Park • Florida • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance accounts with autonomy, providing exceptional client service, and effectively collaborating with team members. Proficient in analyzing insurance plans, negotiating with underwriters, and mentoring junior staff while maintaining compliance with industry standards.

Highest-signal resume keywords

Insurance Account ManagementClient ServiceNegotiation SkillsFL 2-20 P&C LicenseMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance AnalysisTransaction PreparationClaims TroubleshootingCross-SellingManagement Reporting

Soft Skills

Excellent Communication SkillsCustomer Service SkillsProblem Solving SkillsTeam CollaborationMentoring

Tools & Technologies

Automated Agency Management Systems

Certifications & Qualifications

CICAAIARM

Industry Keywords

Insurance BusinessUnderwritingClient MeetingsContinuing EducationAccount Retention

About the role

Key responsibilities & impact

Manage a book of insurance business with independent discretion, autonomy, and decision-making
Provide service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
Support Producers with obtaining, maintaining, and expanding business
Make decisions on assigned books of insurance business
Collaborate with Producers and HUB personnel on client service, marketing, and renewals
Oversee preparation and implementation of transactions, paperwork, and internal processing
Analyze insurance plans and recommend suitable solutions to clients
Liaise between clients and insurance carriers to resolve complex service issues
Negotiate with underwriters and carriers as needed
Troubleshoot claims and billing issues
Retain accounts and develop new business from existing accounts and assigned leads
Identify and follow up on cross-selling opportunities
Manage and conduct client meetings
Document client and carrier conversations and update HUB systems
Travel on company business as required
Prepare management reports
Oversee, mentor, and train Assistant Account Managers and Technical Assistants
Attend industry-related continuing education training and courses
Perform other assigned duties and projects

Requirements

What you’ll need

At least 2 years of experience in an insurance Account Management role in required lines
Excellent oral and written English communications skills
Superior customer service and problem solving skills
Proficiency with Microsoft Office and automated agency management systems
Ability to work in a team environment
Ability to work a regular, full-time work schedule at HUB’s facility(s)
Ability to travel on business when required
FL 2-20 P&C License
Current with all necessary CE credits in required lines and states
Professional designation highly desirable (CIC, AAI, ARM)

Benefits

Comp & perks

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Employee engagement events
Growth potential and career development opportunities
Structured training, licensing support and ongoing development opportunities
Paid parental leave
Community impact through HUB Gives