Commercial Lines Account Manager

HUB International

. Manage a book of insurance business with independent discretion, autonomy, and decision-making .

Posted 10/23/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance business with autonomy, providing exceptional client service, and analyzing insurance plans for suitability. Proficient in negotiating with underwriters and carriers while ensuring data accuracy in agency management systems.

Highest-signal resume keywords

Insurance Agency ExperienceClient Relationship ManagementNegotiation SkillsMicrosoft Office Suite ProficiencyInsurance License

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance AnalysisTransaction ManagementClaims TroubleshootingCross-SellingData Accuracy Management

Soft Skills

Exceptional Communication SkillsCustomer Service SkillsProblem-Solving SkillsOrganizational SkillsTeam Collaboration

Tools & Technologies

Agency Management SystemsMicrosoft PowerPointMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Relevant Insurance License

Industry Keywords

Insurance Business ManagementClient ServiceUnderwriter LiaisonIndustry Changes MonitoringContinuing Education

About the role

Key responsibilities & impact

Manage a book of insurance business with independent discretion, autonomy, and decision-making
Provide professional service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
Support Producers with obtaining, maintaining, and expanding business
Work with Producers and HUB personnel on client service, marketing, and renewals
Oversee preparation and implementation of transactions, correspondence, documents, and internal processing
Analyze clients’ insurance objectives and compare insurance plans for suitability
Monitor insurance industry changes affecting clients and make recommendations
Liaise between clients and insurance carriers to resolve complex service issues
Negotiate with underwriters and carriers when needed
Troubleshoot claims and billing issues
Retain accounts and develop new business from existing accounts and assigned leads
Identify cross-selling opportunities
Manage and conduct client meetings
Document client and carrier conversations and update HUB systems
Ensure data accuracy in agency management systems
Travel on company business as required
Prepare management reports
Attend industry-related continuing education training and courses
Perform other assigned duties and projects

Requirements

What you’ll need

At least 3 years of applicable insurance/agency experience
Exceptional written and verbal communication skills
Superior customer service and problem-solving skills
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
Detail-oriented self-starter
Ability to work in a team environment
Significant skill in handling competing demands and projects
Excellent organizational skills and ability to prioritize and delegate responsibility
High School Diploma or equivalent required
Relevant Insurance License per state/regional Statutes

Benefits

Comp & perks

Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance
Employee engagement events
Opportunity to learn from top talent in the industry
Growth potential and career development
HUB Gives community support and involvement
Structured training, licensing support and ongoing development opportunities
Paid parental leave