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Regional Claims Manager
HUB International. Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in commercial insurance claims management, with a focus on client advocacy, coverage analysis, and dispute resolution. Proven ability to lead teams, mentor colleagues, and achieve favorable outcomes through strategic engagement and effective communication.
Highest-signal resume keywords
Commercial Insurance Claims ExperienceClient AdvocacyCoverage AnalysisP&C LicenseStrong Analytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy AnalysisCoverage ArgumentsClaims ManagementContract ReviewComplex Claims Resolution
Soft Skills
Effective CommunicationTeam CollaborationMentoringClient Relationship Management
Tools & Technologies
MS Office ApplicationsClaims Management Systems
Certifications & Qualifications
P&C LicenseCICCRMCPCUAIC
Industry Keywords
Workers’ CompensationGeneral LiabilityAuto InsuranceProperty InsuranceProfessional Liability
About the role
Key responsibilities & impact- Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims
- Analyze commercial insurance policies, including workers’ compensation, general liability, auto, property, and professional liability, to identify and assert available coverage arguments
- Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and leverage contractual protections
- Lead advocacy efforts on first-party property claims from initial report through settlement
- Advocate on complex liability claims and challenge carrier coverage defenses
- Organize and participate in claim review meetings and new business presentations with clients
- Participate in internal sales meetings
- Maintain comprehensive claim files and diary systems
- Maintain a high level of interaction with HUB account service teams
- Draft formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses
- Document and communicate claims advocacy wins, coverage recoveries, and outcomes
- Contribute to quarterly newsletters and client-facing content
- Demonstrate effective claim management skills and mentor colleagues on complex claim nuances
- Directly supervise one claims advocate employee
- Conduct regular one-on-ones and annual performance reviews
- Identify professional development opportunities for direct reports
- Mentor the claims advocate employee through the claims escalation process
- Foster a collaborative, client-first team culture
Requirements
What you’ll need- 10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution
- Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines
- Track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs
- Proven ability to work independently and collaboratively with a team
- Strong analytical skills with the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery
- Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims
- Proficiency with all MS Office Applications and claims management systems
- P&C License required; can be secured post-hire
- Occasional travel
- Professional designations such as CIC, CRM, CPCU, or AIC preferred
Benefits
Comp & perks- Competitive pay with comprehensive health benefits
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program designed to support real work/life balance
- Structured training
- Licensing support
- Ongoing development opportunities
- Collaborative, high-performing culture
- Community impact through HUB Gives
- Room to grow your career