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Senior Account Manager, Commercial Lines
HUB International. Manage a complex or specialized book of insurance business .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex insurance accounts, client advocacy, and relationship management while ensuring compliance with insurance standards. Proficient in problem-solving, critical thinking, and effective communication to support client retention and satisfaction.
Highest-signal resume keywords
P & C Insurance Producer LicenseInsurance Brokerage ExperienceClient Relationship ManagementApplied EPIC Agency Management SystemMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementPolicy ReviewQuote NegotiationInvoicingCoverage KnowledgeProblem-SolvingData AnalysisClient AdvocacyTask PrioritizationElectronic Record Maintenance
Soft Skills
Effective CommunicationTeam CollaborationMentoringCritical ThinkingCustomer Service
Tools & Technologies
Applied EPIC Agency Management SystemMicrosoft Office SuiteOutlook
Certifications & Qualifications
P & C Insurance Producer License
Industry Keywords
Insurance BusinessClient RetentionNew Business ProcessesRenewal ProcessesUnderwritingBroker StandardsClient SatisfactionPolicy SummariesCoverage NegotiationInsurance Requirements
About the role
Key responsibilities & impact- Manage a complex or specialized book of insurance business
- Provide professional service to clients, carrier representatives, underwriters, business partners, and HUB colleagues
- Provide client advocacy and support client retention and new client accounts or lines of coverage
- Service day-to-day client needs, including coverage questions, policy changes, payments, and cancellations
- Manage New Business and Renewal processes, including information gathering, marketing, negotiation, quote review, presentations, and invoicing
- Review quote documents to ensure insurance requirements are included
- Manage client relationships and ensure satisfaction
- Delegate work to Associate Account Managers and Account Managers
- Maintain relationships with underwriters and negotiate coverage
- Complete proposals, bind coverage, review policies, and create policy summaries and binders
- Set up and maintain electronic records
- Follow internal broker standards and best practices for client files and information
- Train, mentor, and collaborate with team members
- Contribute coverage knowledge, client insights, and workflow expertise to the Super Team
- Participate in Monthly Super Team Meetings and All Team Meetings
- Support professional growth and development of less-experienced team members
Requirements
What you’ll need- High School or equivalent
- Six or more years insurance brokerage or property casualty insurance experience in an account management role preferred
- P & C Insurance Producer License Required
- Applied EPIC Agency Management System experience preferred but not required
- Ability to communicate effectively and professionally orally and in writing
- Ability to present information and respond to questions from managers, clients, customers, and the general public
- Critical thinking and problem-solving abilities
- Ability to respond promptly and accurately to customer needs and difficult situations
- Ability to interact effectively with all organizational levels
- Ability to develop and maintain strong client relationships
- Ability to gather, analyze, and solve problems timely and thoroughly
- Ability to prioritize and organize multiple tasks and responsibilities
- Proficiency with Microsoft Office Suite, Outlook and agency management systems
- Ability to calculate discounts, interest, commissions, proportions, and percentages
- Must be able to communicate and exchange accurate information
Benefits
Comp & perks- Structured training, licensing support and ongoing development opportunities
- Competitive pay
- Comprehensive health benefits
- Retirement savings matching
- Company-paid life and disability plans
- Generous paid time off
- Paid parental leave
- Wellbeing program supporting work/life balance
- Collaborative, high-performing culture
- Community impact through HUB Gives
- Career growth opportunities
- Reasonable accommodations for qualified individuals with disabilities