Customer Operations Lead

hud (YC W25)

. Own the human-in-the-loop layer of HUD’s operations across data suppliers, vendors, frontier labs, and enterprise buyers .

Posted 10/2/2026full-timeSan Francisco • California • United StatesSenior💰 $55,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer operations and business processes, with a strong focus on improving workflows and customer engagement through effective communication and problem resolution. Familiarity with AI tools and CRM systems enhances productivity and customer satisfaction.

Highest-signal resume keywords

Customer Operations ExperienceCRM Tools FamiliarityAI Tools UtilizationAttention To DetailQuantitative Or Analytical Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OperationsBusiness OperationsConsultingAI ToolsReinforcement LearningEmail TrackingVendor ManagementProcess ImprovementWorkflow StreamliningTechnical Customer Engagement

Soft Skills

Judgment In Customer-Facing SituationsAbility To Manage Multiple ThreadsStrong Follow-ThroughAbility To Thrive In Unstructured Problem Spaces

Tools & Technologies

CRM ToolsAI-Native CRM CampaignsEmail Tracking Systems

Industry Keywords

Human-In-The-LoopCustomer ActivationCustomer EngagementEarly-Stage Startup Experience

About the role

Key responsibilities & impact

Own the human-in-the-loop layer of HUD’s operations across data suppliers, vendors, frontier labs, and enterprise buyers
Participate in customer conversations when human involvement is needed to build trust, clarify context, or move work forward
Resolve contract, onboarding, and platform blockers by coordinating with internal owners
Convert recurring customer issues, feedback, and learnings into improved processes, platform functionality, and communications
Build lightweight systems that streamline workflows and make future problem resolution easier
Serve as the implementation counterpart to GTM Engineers
Support successful customer activation and engagement

Requirements

What you’ll need

Experience in customer operations, business operations, consulting, or similar roles
Familiarity with CRM tools, external vendor management, AI-native CRM campaigns, and email tracking
Demonstrated judgment in customer-facing situations, including knowing when to help, push back, or escalate
Ability to manage many small but important threads at once
High attention to detail and strong follow-through
Experience using AI tools to improve productivity
Early-stage startup experience and ability to work independently in fast-paced environments may be advantageous
Experience working with technical customers may be advantageous
Familiarity with reinforcement learning, including environments, evals, and benchmarks, may be advantageous
Ability to thrive in unstructured problem spaces
Ability to work hours that overlap 70–80% with either San Francisco or Singapore time zones
LinkedIn profile or resume required (at least one)
Evidence of quantitative or analytical ability required
Two technical interviews and a 2–3 day work trial

Benefits

Comp & perks

100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)
Lunch and dinner when you’re in the office (in-office employees)
Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
Equinox membership
401k (US employees)
Commuter benefits (US employees)
Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc.
Support for relocation and visas for strong full-time candidates to the US or Singapore