Customer Success Manager II

Hudl

. Manage a portfolio of approximately 100 elite accounts across LATAM .

Posted 11/2/2026full-timeRemote • BrazilMid-LevelSenior💰 R$118,125 - R$196,875 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer engagement across LATAM, leveraging data analysis in Salesforce to drive renewals and expansion while maintaining a consultative approach. Fluent in Portuguese, Spanish, and English, with strong presentation skills and the ability to prioritize tasks effectively.

Highest-signal resume keywords

Account ManagementSalesforce Data AnalysisCustomer EngagementFluent in Portuguese, Spanish, and EnglishPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementPipeline ManagementData AnalysisCustomer Metrics AnalysisForecastingNegotiationTraining CoordinationPerformance Tracking

Soft Skills

Attention to DetailConsultative ApproachProblem SolvingClear CommunicationInitiative

Tools & Technologies

Salesforce

Industry Keywords

Customer EngagementRenewalsExpansionLATAM MarketClient Management

About the role

Key responsibilities & impact

Manage a portfolio of approximately 100 elite accounts across LATAM
Ensure customers get maximum value and ROI from subscriptions
Drive customer engagement, renewals and expansion
Analyze customer metrics in Salesforce to identify growth opportunities
Conduct business reviews and negotiate renewals
Collaborate with Engineering, Hardware and Support teams to resolve issues
Work with Account Executives and Solution Consultants to identify new revenue streams
Coordinate customer training with specialists to increase product adoption
Maintain an accurate Salesforce pipeline forecast
Track performance monthly and quarterly against goals

Requirements

What you’ll need

Fluent in Portuguese, Spanish and English
Background in account and pipeline management
Comfortable handling a high volume of clients while maintaining attention to detail
Consultative customer-partner approach and initiative to solve complex problems
Comfortable using data to drive decisions
Ability to prioritize tasks across multiple software platforms and meet tight deadlines
Excellent presentation skills
Ability to deliver clear, direct and respectful feedback to internal stakeholders and elite customers
Willingness to travel and visit customers on-site, potentially as often as once a month

Benefits

Comp & perks

Flexible vacation time above any required statutory leave
Company-wide holidays
Timeout (meeting-free) days
Remote work options
Technology/equipment provided for best work
Medical benefits, depending on location
Retirement benefits, depending on location
Employee Assistance Program
Employee resource groups
Professional development resources and opportunities
Autonomy and flexible work arrangements