Customer Supply Planner

Huel

. Process and release retail orders to warehouse partners accurately and on time .

Posted 11/12/2026full-timeNew York City • New York • United StatesJunior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supply chain planning and customer service, with a strong focus on order management, inventory monitoring, and data analysis to enhance service levels and operational efficiency.

Highest-signal resume keywords

Supply Chain PlanningCustomer ServiceData AnalysisInventory ManagementMicrosoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementInventory MonitoringData InsightsFulfilment CoordinationNumeracy Skills

Soft Skills

Verbal CommunicationWritten CommunicationProactive ApproachTeam CollaborationMulti-Priority Management

Tools & Technologies

Microsoft ExcelGoogle Sheets

Industry Keywords

B2B Customer ServiceRetail OrdersSupply RisksService LevelsLogistics Coordination

About the role

Key responsibilities & impact

Process and release retail orders to warehouse partners accurately and on time
Monitor fulfilment and resolve order issues
Manage day-to-day supply queries from retail customers and communicate order and delivery updates
Collaborate with Retail customers, Demand Planning and Retail teams to improve near-term demand forecasts
Monitor inventory, identify supply risks and manage stock allocations
Coordinate order requirements, delivery schedules and fulfilment with warehouse and logistics partners
Monitor retail shipment SLAs and KPIs and track deliveries
Record finished goods movements accurately
Own month-end reconciliation for retail orders and shipments
Maintain accurate records and reporting across customer orders, inventory and service levels
Manage retail customer processes, policies and compliance requirements
Use data and insights to improve service levels, product availability and cost-to-serve
Participate in cross-functional improvement projects with Retail, Demand Planning, Logistics and external partners

Requirements

What you’ll need

1-2 years in a supply chain planning or customer supply role
Prior B2B customer service experience is a plus
Brilliant verbal and written communication skills
Strong analytical and numeracy skills
Experience with Microsoft Excel and/or Google Sheets
Ability to turn data into actionable insights
Naturally curious and proactive approach to improvements
Comfortable working independently and as part of a team
Ability to juggle multiple priorities across different stakeholders
Ability to work in a fast-paced environment

Benefits

Comp & perks

Hybrid working - Mondays, Tuesdays and Thursdays in the office; two remaining days may be worked from home
30 Paid Vacation Days PLUS Federal Holidays
Free Huel
2 weeks a year to work remotely from anywhere
401K Plan
Commuter Benefits
Paid Volunteering Days
Enhanced Family Leave
Dog friendly
Monthly gym membership contribution plus a personal nutrition plan
Free 1-on-1 therapy provided by BetterHelp
Private Medical and Health insurance, including free life insurance
Paid Employee Referral Scheme
Biannual events to celebrate success