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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer order management, shipment planning, and compliance with safety standards while effectively collaborating across departments. Proficient in managing customer information and supporting onboarding processes in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExperienceOrder ManagementMicrosoft Office ProficiencyEnglish And French ProficiencyBusiness Systems Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingShipment PlanningInvoicingExport DocumentationStock MonitoringClaims ManagementProduct CertificationsPurchase PlanningLogistics CoordinationSupplier Management
Soft Skills
Communication SkillsCollaborationProblem-Solving
Tools & Technologies
BPCSCognos
Industry Keywords
Customer ClaimsSafety StandardsHygiene StandardsCommercial FieldsVocational Training
Tech Stack
Tools & technologiesCognos
About the role
Key responsibilities & impact- Serve as the main point of contact for customers through established company channels
- Process and verify customer orders and coordinate delivery dates
- Keep customers informed about order status and changes
- Plan and manage shipments, deliveries, invoicing, and export documentation when required
- Register and track customer claims and coordinate resolutions
- Support new product or design introductions
- Provide back office support, including product certifications, stock monitoring, reports, meetings, and projects
- Manage commercial product supply, purchase planning, order processing, and supplier or logistics non-conformities
- Maintain accurate customer information and support onboarding of new team members
- Ensure compliance with company safety and hygiene standards
- Collaborate with Planning, Purchasing, Logistics, and Sales departments
Requirements
What you’ll need- Vocational training in administration and/or commercial fields
- Proficiency in Microsoft Office
- English and French language proficiency, spoken and written, mandatory
- Communication skills in German or Portuguese are an advantage
- At least 3 years of experience in a similar role, such as customer service, order management, sales support, or public-facing positions
- Practical experience with business systems such as BPCS or Cognos is an advantage
- Temporary position
Benefits
Comp & perks- Supportive team environment
- Opportunities for professional growth and development
- Collaboration and continuous improvement opportunities
- Inclusive and diverse workplace with equal opportunities