Donor Care Officer

Human Concern International

. Serve as a primary point of contact for donor inquiries by phone and email .

Posted 10/20/2026full-timeOttawa • CanadaJuniorMid-Level💰 CA$55,000 - CA$60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong donor management capabilities, including effective communication, data management, and reporting skills. Proficient in using donor databases and Microsoft Excel to enhance donor retention and engagement strategies.

Highest-signal resume keywords

Donor ManagementData ManagementMicrosoft ExcelVerbal And Written CommunicationFundraising Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Management SkillsMicrosoft ExcelFundraising Database ProficiencyCreating Donor Impact ReportsAccurate Record Keeping

Soft Skills

OrganizedAttention To DetailIndependent WorkPleasant Telephone MannerStrong Commitment To Values

Tools & Technologies

HCI Donor DatabaseSocial Media PlatformsMS Office

Industry Keywords

Non-Profit OrganizationFundraisingDonor RetentionCustomer ServiceCampaign Updates

About the role

Key responsibilities & impact

Serve as a primary point of contact for donor inquiries by phone and email
Acknowledge donations, pledges, and donor requests and follow up on outstanding matters
Respond to donor concerns and complaints, escalating complex issues and documenting feedback
Support donor retention, re-engagement, and stewardship through responsive communication
Share observations from donor interactions to improve donor-care processes and retention strategies
Receive, process, and accurately record donations, pledges, and related transactions in HCI’s donor database
Maintain accurate donor records and identify data-quality issues
Handle donor information confidentially according to privacy and data-protection policies
Organize, review, summarize, and report donor, donation, pledge, and follow-up information using Excel and donor-database reports
Prepare donor-care reports and updates for operations, campaign follow-up, and management reporting
Identify trends related to donor care, pledges, payment follow-up, and donor retention
Support campaign-related donor tracking and reporting
Assist with donor-facing campaign updates, acknowledgments, and impact communications
Collaborate with internal teams to gather and verify information for donor communications
Coordinate donor requests, service tickets, data updates, and follow-up actions
Maintain organized records, checklists, and documentation
Support social media engagement related to donor service and campaign updates
Perform other duties assigned to support HCI and the Donor Care Department

Requirements

What you’ll need

Bachelor's degree preferred
Minimum 2+ year experience working within a fundraising, customer service and/or call center environment, preferably with a non-profit organization
Minimum one year experience using social media platforms and tools (Instagram, Linkedin etc.) to gather important trends, leads, and information for donor management
Confident and articulate verbal and written communication skills, including a pleasant and efficient telephone manner
Experience creating donor impact reports, campaign updates, donor emails, acknowledgments, or similar donor-facing communications strongly preferred
Sound administrative skills including accurate record keeping, financial and budgeting skills
Competent Microsoft Excel skills, including sorting and filtering data, using formulas, creating pivot tables, and preparing clear donor-care reports or summaries
High-level competency in MS Office
Data management skills with ability to use fundraising databases to record donor information and analyse donations
Methodical, organized, and attentive to detail
Ability to work independently with little direction or supervision
Strong and clear commitment to HCI’s values
Fluency in English
Excellent written communication skills
Some travel, evening, and weekend work required

Benefits

Comp & perks

Potential annual incentives
Medical benefits
Wellness programs
Contributions to a Registered Retirement Savings Plan
Sick days
Vacation days
Family days
Access to training
Leadership programs
Career growth opportunities