Partner Support Specialist

Human Interest

. Provide comprehensive, end-to-end support to key payroll partners as a relationship manager .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing strategic partnerships and delivering exceptional partner experiences through effective communication and problem-solving. Proficient in leveraging CRM tools and developing tailored solutions to enhance partner satisfaction and retention.

Highest-signal resume keywords

Partnership ManagementStrategic Insights DevelopmentSalesforce CRM ProficiencyEffective CommunicationProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business DevelopmentStrategic PartnershipsService Performance MetricsMeeting FacilitationEscalation Handling

Soft Skills

Proactive AdaptabilityRelationship ManagementWritten CommunicationVerbal Communication

Tools & Technologies

Google DocsGoogle SlidesGoogle SheetsSalesforce

Industry Keywords

Consumer-Facing ProductsWeb ServicesSAAS ProductsPartner SupportStandard Operating Procedures

About the role

Key responsibilities & impact

Provide comprehensive, end-to-end support to key payroll partners as a relationship manager
Employ proactive and reactive measures to provide a "white glove" partner experience
Serve as the primary Human Interest contact for payroll and CPA partners
Provide reactive support and handle escalations
Liaise between internal teams to develop and implement solutions
Communicate resolutions effectively to partners
Develop, propose, and implement solutions tailored to partner needs to increase retention and satisfaction
Maintain and further develop partner support teams' standard operating procedures documentation
Communicate blockers or potential risks to leadership to mitigate reputational risks
Share wins and work progress with leadership to demonstrate impact and help shape future initiatives

Requirements

What you’ll need

3+ years of experience working in a Partnership, Sales, and/or business development environment
3+ years of experience with innovative strategic partnerships for consumer-facing, web services, and SAAS products
Demonstrated capacity to anticipate partner needs, identify challenges proactively, and adapt to a fast-paced, evolving environment
Experience developing and leveraging strategic insights to foster and/or improve business relationships
Ability to translate complex business problems into easy-to-understand concepts for external stakeholders
Strong written and verbal communication skills using Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products
Experience facilitating meetings, handling external partner escalations, and conducting proactive service outreach
Experience using a CRM platform, preferably Salesforce, to forecast sales and draw insights from service performance metrics
Strong understanding of the Human Interest partner process, demands, and needs for continued success

Benefits

Comp & perks

401(k) with dollar-for-dollar employer match up to 4% of compensation, immediately vested, with $0 plan fees
Top-of-the-line health plans
Dental insurance
Vision insurance
Competitive time off
Parental leave
Addition Wealth: unlimited access to digital tools, financial professionals, and a knowledge center for equity and financial wellness
Lyra enhanced mental health support for employees and dependents
Carrot fertility healthcare and family-forming benefits
Candidly student loan resources
Monthly work-from-home stipend
Quarterly lifestyle stipend
Team-building experiences, including virtual social events and team offsites