Senior Manager, Payroll Connection & Integration Support

Human Interest

. Lead payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams .

Posted 10/28/2026full-timeRemote • United StatesSenior💰 $135,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management within financial services and fintech, focusing on payroll integrations, process optimization, and team leadership. Proven ability to drive operational excellence through data analysis, workflow automation, and cross-functional collaboration.

Highest-signal resume keywords

Operational Management ExperiencePayroll IntegrationsData AnalysisTeam LeadershipProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll IntegrationsAPIsSFTPFile FeedsOperational Risk ControlsData ReportsSLA MetricsIntegration EnhancementsGovernance FrameworksOrganizational Change

Soft Skills

MentoringPerformance ManagementCross-Functional CollaborationClient Experience EvaluationProblem Solving

Industry Keywords

Financial ServicesFintech401(k) Retirement ServicesSaaSOperational InitiativesTransaction LifecyclesMoney Movement Processes

About the role

Key responsibilities & impact

Lead payroll connection and integration operations teams, directly managing 2 Payroll Connection Managers and overseeing frontline operational teams
Report to the Director of Customer Operations- Money In
Translate high-level strategy into actionable operational execution
Drive velocity, throughput, and seamless payroll connectivity for clients and plan participants
Mentor and scale people leaders
Manage high-volume payroll connections and improve payroll connection timelines
Partner with external payroll providers and technology partners on escalations, root-cause analyses, and long-term resolutions
Own metrics for SLA adherence, quality, accuracy, and cycle times
Use data, capacity modeling, and optimization reports to improve throughput
Partner cross-functionally with Customer Success, Operations, Sales Activations, Product, Engineering, and Sales
Maintain controls across payroll transaction lifecycles and mitigate operational risks
Lead client-experience evaluations and deep-dive root-cause analyses
Drive workflow automation, process standardization, and system enhancements
Lead organizational and technological change and provide executive operational reporting

Requirements

What you’ll need

4+ years of operational management experience in financial services, fintech, 401(k) retirement services, or SaaS
2+ years specifically managing People Managers/Leaders
Deep understanding of payroll integrations, including APIs, SFTP, and file feeds
Understanding of transaction lifecycles, money movement processes, and operational risk controls in regulated environments
Track record leading complex operational initiatives, integration enhancements, operational decisions, governance frameworks, and multi-phased migration plans
Experience developing direct-report managers, setting expectations, managing performance, and building high-performing operational teams
Ability to use complex data reports, staffing models, and SLA metrics for decision-making
Ability to partner with Sales, Product & Engineering, Implementation, and Customer Success leadership
Experience designing end-to-end operational improvements, scaling processes, and leading large teams through organizational change

Benefits

Comp & perks

Dollar-for-dollar 401(k) employer match up to 4% of compensation, immediately vested, with $0 plan fees
Top-of-the-line health plans
Dental and vision insurance
Competitive time off and parental leave
Unlimited access to Addition Wealth digital tools, financial professionals, and knowledge center
Lyra enhanced mental health support for employees and dependents
Carrot fertility healthcare and family-forming benefits
Candidly student loan resources
Monthly work-from-home stipend
Quarterly lifestyle stipend
Team-building experiences, virtual social events, and team offsites