Senior Trainer – Customer Success Operations

Human Interest

. Lead and facilitate instructor-led onboarding, upskill, and continuing education courses for Customer Success Support Associate and Client Relationship Manager programs .

Posted 9/23/2026full-timeLindon • Utah • United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering effective training programs, utilizing adult-learning principles and data-driven insights to enhance employee performance and engagement. Proven ability to collaborate with cross-functional teams and manage training processes for SaaS business motions and customer lifecycle.

Highest-signal resume keywords

Training Program DevelopmentSaaS Business UnderstandingCustomer Management SkillsData-Driven Decision MakingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training FacilitationPerformance EvaluationLearning Theory ApplicationContent CreationProcess Improvement

Soft Skills

Organizational SkillsAnalytical SkillsRelationship BuildingAdaptabilityCollaboration

Tools & Technologies

SalesforceDoceboGoogle DriveLearning Management Systems

Industry Keywords

Customer SuccessOnboardingUpskillingEmployee DevelopmentTraining Needs Assessment

About the role

Key responsibilities & impact

Lead and facilitate instructor-led onboarding, upskill, and continuing education courses for Customer Success Support Associate and Client Relationship Manager programs
Guide employees through self-led learning content and own training sessions from start to finish
Maintain working knowledge across multiple functional areas and integrate complex processes into training
Deliver advanced training for experienced learners using prerequisite skills and veteran insights
Apply learning theory and adult-learning principles to training programs
Evaluate trainee performance, conduct assessments, and provide actionable feedback to managers
Establish criteria for successful training completion and measure employee progress
Create innovative training processes and materials with subject matter experts
Review and update instructor-led and e-learning content for accuracy and currency
Align individual contributions with team objectives and support long-term growth
Maintain high-quality content and achieve at least 80% in formal trainer performance observations
Collaborate with enablement team members and support company-wide initiatives
Welcome new team members and serve as an ambassador for Human Interest and Enablement
Partner with operational leadership to identify training needs and knowledge gaps
Use data-driven insights to address training needs and improve processes
Build trust in the training function and deliver engaging, high-quality training programs
Identify process improvements and optimize policies, processes, and procedures

Requirements

What you’ll need

BA degree or equivalent practical experience (degree is stated as ideal/preferred)
5+ years of experience in teaching, training, or a closely related field
Understanding of SaaS business motions and the entire customer lifecycle
Proven customer management skills, especially with large and complex accounts
Track record of meeting and exceeding team objectives
Excellent written and spoken communication skills
Ability to develop strong working relationships at all levels of management
Strong organizational and analytical skills
Ability to use data to inform business decisions and achieve goals
Comfort with rapid change and willingness to take calculated risks
Startup and SaaS experience preferred
Experience using Salesforce, Docebo, Google Drive, and other LMS systems is a plus
Ability to work in the U.S.

Benefits

Comp & perks

401(k) plan with dollar-for-dollar employer match up to 4% of compensation, immediately vested, with $0 plan fees
Health insurance
Dental insurance
Vision insurance
Competitive time off
Parental leave
Addition Wealth: unlimited access to digital tools, financial professionals, and a knowledge center for equity understanding and financial wellness
Lyra enhanced mental health support for employees and dependents
Carrot fertility healthcare and family-forming benefits
Candidly student loan resources
Monthly work-from-home stipend
Quarterly lifestyle stipend
Team-building experiences, virtual social events, and team offsites
Professional growth and career advancement opportunities
Equal opportunity employment and reasonable accommodations