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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and operational delivery, with a focus on coordinating resources, managing timelines, and ensuring quality outputs. Proficient in stakeholder communication and risk management to drive successful project execution.
Highest-signal resume keywords
Project ManagementOperational DeliveryStakeholder CommunicationRisk ManagementQuality Assurance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationOperational PlanningSurvey Quality ChecksData AnalysisFieldwork ExecutionTask ManagementWorkflow DevelopmentBudget MonitoringResearch MethodologiesSampling Techniques
Soft Skills
Strong CommunicationDetail-OrientedReliableJudgmentAdaptability
Tools & Technologies
Project TrackersOperational ToolsSurvey PlatformsData DashboardsCollaboration Software
Industry Keywords
Research OperationsQualitative ProjectsQuantitative ProjectsParticipant CoordinationSupplier Management
About the role
Key responsibilities & impact- Own end-to-end operational delivery of trackers and ad-hoc qualitative and quantitative projects, online and onsite
- Translate Statements of Work into detailed operational plans with tasks, workflows, dependencies, and timelines
- Manage project timelines, daily coordination, follow-ups, and alignment across task owners
- Oversee project buying, supplier coordination, recruitment, participant communications, incentives, rewards handling, and fieldwork execution
- Coordinate participant and panelist support, including inquiries, incentive questions, follow-ups, and escalations
- Coordinate internal resources such as CSTs, Quantitative Shared Services, and Designers
- Maintain quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs
- Collaborate with Advanced Quant experts on sampling, modeling, scripting, and analytics
- Adapt operational plans for complex target groups, special methodologies, and unexpected field challenges
- Monitor participant support themes and service quality indicators during fieldwork
- Support implementation of new tools, platforms, processes, and operational enhancements
- Maintain business and operational documents including Statements of Orders, quotes, project shells, G&SR and receipts, pricing tables, timing plans, project trackers, and status updates
- Ensure projects follow operational standards, templates, and delivery guidelines
- Monitor outsourcing costs within operational scope
- Identify efficiency improvements through standardization, automation, and reuse of best practices
- Identify operational risks, blockers, scope gaps, and feasibility concerns
- Escalate issues to the Operations Manager and Client Servicing Team
- Drive mitigation actions and maintain stakeholder alignment
- Align with Consultants and Business Operations on scope, resourcing, and expert involvement
Requirements
What you’ll need- Bachelor’s degree (e.g. Psychology, Marketing, Languages, Social Sciences, or a related field)
- 1-2 years of experience in project management, project coordination, or research operations
- Fresh graduates are welcomed to apply
- Ability to understand research goals and business impact before execution
- Strong communication and coordination skills across multiple stakeholders
- Good judgment to anticipate potential risks or issues, raise them early, and suggest practical mitigation ideas
- Detail-oriented, reliable, and comfortable with both planning and hands-on execution
- Able to manage multiple tasks, meet deadlines, and perform effectively in fast-paced or on-site research environments