Administration Coordinator

Humana

. Provide non-clinical support for utilization management policies and procedures .

Posted 10/26/2026full-timeRemote • Michigan • United StatesJunior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in administrative support within healthcare environments, particularly in Long-Term Services and Supports (LTSS) utilization management. Strong communication skills and experience with electronic medical records and documentation systems are essential.

Highest-signal resume keywords

Administrative Experience In HealthcareLTSS Utilization Management SupportMicrosoft Word, Excel, And OutlookElectronic Medical Record ProficiencyStrong Verbal And Written Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClerical ActivitiesReport PullingData TrackingMedical TerminologyICD-10 CodesUtilization ReviewPrior AuthorizationComputationsEmail Monitoring

Soft Skills

CommunicationCustomer ServiceCollaborationAdaptabilityFollow-Up

Tools & Technologies

Clinical Documentation SystemsWindows-Based EnvironmentShared MailboxesTelephony Systems

Industry Keywords

Long-Term Services And SupportsUtilization ManagementManaged Care OrganizationPHI/HIPAA Compliance

About the role

Key responsibilities & impact

Provide non-clinical support for utilization management policies and procedures
Provide Long-Term Services and Supports (LTSS) utilization management support
Manage shared mailboxes
Enter data into work queues and clinical documentation systems
Mail letters and educational materials
Prepare documents for LTSS utilization management reviewers and Medical Directors
Ensure timely and correct submission of state-required deliverables
Coordinate with care coordinators and internal and external stakeholders
Perform clerical activities, computations, reporting, data tracking, report pulling, and email monitoring/management
Make, receive, and soft transfer calls with members, families, and providers
Ensure timely communication and follow-up with care management
Work on semi-routine assignments subject to change
Occasionally travel to Humana offices for training or meetings

Requirements

What you’ll need

Must reside in Michigan
One (1) or more years of administrative experience in a healthcare environment
Strong verbal and written communication skills
Working knowledge of Microsoft Word, Excel, and Outlook in a Windows-based environment
Ability to learn new software and systems
Experience with LTSS programs (preferred)
Experience with LTSS Utilization Review and/or Prior Authorization, preferably within a managed care organization (preferred)
Proficient using electronic medical record and documentation programs (preferred)
Proficient or experienced with medical terminology and/or ICD-10 codes (preferred)
Prior member service or customer service telephone experience (preferred)
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Full participation throughout the 4–6 week onboarding and training period

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Remote work
Flexible schedule/additional hours as needed
Training and onboarding program