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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in administrative support and operational tasks while ensuring compliance with HIPAA regulations. Capable of utilizing MS Office tools effectively and familiar with electronic medical records and medical terminology.
Highest-signal resume keywords
Administrative Support ExperienceMS Office ProficiencyUtilization Review ExperienceElectronic Medical Record ProficiencyCustomer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Administrative SupportUtilization ReviewICD-10 KnowledgeDischarge PlanningOperational Support
Soft Skills
Passion for Consumer ExperienceAbility to Learn New SystemsAttention to Detail
Tools & Technologies
MS OfficeElectronic Medical Record Systems
Industry Keywords
HIPAA ComplianceManaged Care OrganizationMember ServiceCustomer ServiceHealthcare Policies
About the role
Key responsibilities & impact- Provide nonclinical support for policies and procedures, ensuring best and most appropriate treatment, care, or services for Enrollees
- Assist Providers with discharge planning for Enrollees with inpatient stay or outpatient physical health
- Work on special projects with the clinical team
- Complete Provider-facing responsibilities
- Perform varied administrative, operational, and Enrollee support assignments
- Perform computations and work on semi-routine assignments
Requirements
What you’ll need- Must reside in Oklahoma
- 1 or more years administrative or technical support experience
- Working knowledge of MS Office including Word, Excel, and Outlook in a Windows based environment
- Ability to quickly learn new systems
- Passion for contributing to an organization focused on improving consumer experiences
- Must be able to work occasional Saturday rotations
- Dedicated work space without ongoing interruptions to protect member PHI / HIPAA information
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Preferred: Proficient using electronic medical record and documentation programs
- Preferred: Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organization
- Preferred: Proficient and/or experience with medical terminology and/or ICD-10 codes
- Preferred: Bachelor's Degree in Business, Finance or a related field
- Preferred: Prior member service or customer service telephone experience
Benefits
Comp & perks- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Self-provided internet service for home work, with required minimum speeds of 25 Mbps download and 10 Mbps upload
- Remote work arrangement
- Occasional travel to Humana offices for training or meetings
