FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Site Reliability Engineering (SRE) principles, operational excellence, and service reliability across digital and cloud platforms. Proven ability to lead teams, drive continuous improvement, and manage complex technical and operational challenges.
Highest-signal resume keywords
Site Reliability Engineering (SRE)Operational ExcellenceIncident ManagementCloud PlatformsTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Production OperationsPlatform EngineeringAutomationService Health ManagementRoot-Cause AnalysisContinuous ImprovementPerformance MonitoringOperational ReadinessReliability EngineeringChange Management
Soft Skills
CollaborationAccountabilityDecision-MakingProblem-SolvingCommunication
Tools & Technologies
Cloud-Native TechnologiesBPO/Vendor-Supported PlatformsDigital PlatformsContact Center SystemsData Management Tools
Certifications & Qualifications
Relevant Cloud CertificationsAI CertificationsAutomation Certifications
Industry Keywords
ITIL PracticesSoftware Testing Life Cycle (STLC)Consumer Experience ImprovementOperational Risk ManagementHealth Information Privacy (PHI/HIPAA)
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead AROE application and platform operations for reliable and resilient production services
- Champion SRE principles and practices, including observability, reliability engineering, automation, resiliency, and reduction of operational toil
- Drive operational excellence through service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement
- Establish a proactive support posture by identifying performance degradation, recurring issues, reliability gaps, and emerging risks
- Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms
- Drive incident response and systemic issue management, including ownership, escalation, recovery, and learning from production events
- Strengthen accountability across internal technology teams and external partners
- Partner with technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability
- Lead managers and technical professionals while developing a culture of ownership, prevention, reliability, and continuous improvement
- Make decisions involving complex technical and operational issues with broad business and technology impact
- Lead planning, design, engineering, transformation, and application onboarding across Insurance and Data business and IT areas
- Ensure reliability, availability, resiliency, and operational health of business-critical applications and platforms
Requirements
What you’ll need- 6+ years of relevant technical experience
- 6+ years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or related technology disciplines
- 2 or more years of management experience
- Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability
- Passion for contributing to an organization focused on continuously improving consumer experiences
- Preferred: Background in a dedicated Site Reliability Engineering (SRE) organization
- Preferred: Experience supporting service reliability, operational excellence, resiliency, and automation initiatives
- Preferred: Experience with cloud platforms and cloud-native technologies
- Preferred: Knowledge of ITIL practices, including incident, problem, and change management
- Preferred: Familiarity with Software Testing Life Cycle (STLC) concepts
- Preferred: Relevant cloud, AI, or automation certifications
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Occasional travel to Humana offices for training or meetings