Bilingual Telephonic Care Coach

Humana

. Evaluate members' needs and requirements to achieve or maintain optimal wellness .

Posted 10/9/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in evaluating member needs and coordinating wellness resources while ensuring compliance with professional standards and regulations. Proficient in utilizing electronic information applications to monitor patient care and facilitate effective communication.

Highest-signal resume keywords

Bilingual English And SpanishBachelor's Degree In Health And Human Services2+ Years Of Healthcare ExperienceExceptional Verbal And Written Communication SkillsKnowledge Of Microsoft Office Word And Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Care MonitoringCare PlanningData AssessmentBarrier ResolutionWellness Coordination

Soft Skills

Interpersonal SkillsDecision-MakingActive ListeningProblem-Solving

Tools & Technologies

Electronic Information ApplicationsMicrosoft Office

Certifications & Qualifications

LPN License In Illinois

Industry Keywords

PHIHIPAAConsumer Experience ImprovementHealthcare Resources

About the role

Key responsibilities & impact

Evaluate members' needs and requirements to achieve or maintain optimal wellness
Guide members and families toward appropriate care and wellbeing resources
Coordinate services and resources to support members' wellness
Identify and resolve barriers to effective care
Monitor patient care and progress toward desired outcomes using assessments, data, conversations, and active care planning
Facilitate interaction with healthcare and community resources
Make decisions regarding work approach and priorities while following documented procedures, regulations, and professional standards

Requirements

What you’ll need

Bilingual English and Spanish, Polish, Arabic, Creole, or another language
Bachelor's degree in a health and human services field OR LPN with the ability to be licensed in Illinois
2 or more years of healthcare experience
Knowledge of Microsoft Office Word and Excel
Exceptional verbal, written communication, and interpersonal skills
Ability to use a variety of electronic information applications/software programs
Passion for contributing to an organization focused on continuously improving consumer experiences
Separate room with a locked door suitable for a home office to ensure continuous privacy
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Home-based work arrangement
Occasional travel to Humana offices for training or meetings