Care Coach

Humana

. Evaluate members' needs to achieve or maintain wellness .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care management and support for older adults and persons with disabilities, utilizing person-centered approaches to develop and modify service plans while collaborating with interdisciplinary teams and community resources.

Highest-signal resume keywords

Care Management ExperiencePerson-Centered ApproachCommunity Resource KnowledgeExceptional Communication SkillsMedicaid Eligibility Assistance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Long-Term Services And Support AssessmentsElectronic Medical RecordsService Plan DevelopmentCritical ThinkingProblem-SolvingDirect Service ExperienceHealth PromotionWellness CoachingInterdisciplinary Team CollaborationCase Management

Soft Skills

Interpersonal SkillsOrganizational SkillsWritten CommunicationVerbal CommunicationAbility To Manage Competing Priorities

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookElectronic Information ApplicationsElectronic Case Note Documentation

Industry Keywords

Geriatric Population ExperienceMedicare ExperienceMedicaid ExperienceNursing Home DiversionLong-Term Care Case Management

About the role

Key responsibilities & impact

Evaluate members' needs to achieve or maintain wellness
Guide members and families toward appropriate care, social, housing, educational, and community resources
Conduct initial and ongoing long-term services and support assessments using person-centered approaches
Contact members telephonically and/or in person to establish goals and priorities
Evaluate resources, develop plans of care, and identify LTSS providers and community partnerships
Develop and continuously modify service plans with applicable care-team members
Support members and caregivers in navigating LTSS and environmental and social needs
Build trust and promote independence through collaborative relationships
Identify transition opportunities and coordinate with transition coordinators
Coordinate referrals for non-capitated services and capture all services and natural supports
Coordinate and consult with Humana-contracted providers regarding LTSS delivery
Participate in interdisciplinary care team meetings
Connect and refer members to community resources and third-party payers
Assist members in maintaining Medicaid eligibility
Collaborate with Medical Director, Geriatrician, and Care Coordinator to support cohesive service delivery and positive outcomes
Meet members at their locations and conduct member-facing visits across Indiana

Requirements

What you’ll need

One of the following qualifications: continuously employed as a care manager by an AAA since June 30, 2018; registered nurse, licensed practical nurse, or associate's degree in nursing with at least one year of experience serving the program population; bachelor's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least two years of experience; bachelor's degree in any field with at least two years of full-time, direct service experience with older adults or persons with disabilities; master's degree in Social Work, Psychology, Counseling, Gerontology, Nursing or Health & Human Services with at least two years of experience; or associate's degree in any field with at least four years of full-time, direct service experience with older adults or persons with disabilities
Prior experience in health care and/or case management
Intermediate to advanced computer skills
Experience with Microsoft Word, Excel, and Outlook
Exceptional communication and interpersonal skills
Critical thinking, organization, written and verbal communication, and problem-solving skills
Ability to manage multiple or competing priorities in a fast-paced environment
Ability to use electronic information applications/software, including electronic medical records
Must reside in Indiana
Minimum home internet speed of 25 Mbps download and 10 Mbps upload
Bilingual English/Spanish, English/Burmese, nursing home diversion or long-term care case management, Medicare and Medicaid recipient experience, electronic case note documentation, geriatric population experience, health promotion/coaching/wellness, and community resource knowledge listed as preferred qualifications

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Dedicated home workspace requirements to protect member PHI/HIPAA information
Remote work arrangement
Occasional travel to Humana offices for training or meetings