Care Coach

Humana

. Conduct telephonic and face-to-face assessments of members' health, functional, environmental, psychosocial, and support needs .

Posted 10/9/2026full-timeRemote • South Carolina • United StatesJuniorMid-Level💰 $59,300 - $80,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in care coordination and case management, with a focus on developing individualized care plans and facilitating member access to resources. Proficient in assessing health and psychosocial needs while ensuring effective communication and collaboration with interdisciplinary teams.

Highest-signal resume keywords

Care CoordinationCase ManagementHealth AssessmentsMicrosoft Office SuiteCertified Case Manager

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Plan DevelopmentNeeds AssessmentResource CoordinationDocumentationInterQual GuidelinesMCG GuidelinesHealth PromotionCoachingCommunity HealthElectronic Case-Note Documentation

Soft Skills

Verbal CommunicationWritten CommunicationOrganizationCritical ThinkingProblem Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

Certified Case ManagerApplicable State License

Industry Keywords

Health and Human ServicesMedicaidMedicareCommunity ResourcesSocial Service Agencies

About the role

Key responsibilities & impact

Conduct telephonic and face-to-face assessments of members' health, functional, environmental, psychosocial, and support needs
Develop and maintain individualized, member-centered care plans
Plan and implement interventions, coordinate services, and monitor progress
Identify and resolve barriers to care, engagement, transitions, and desired outcomes
Guide members and families to clinical, community, social, and payer resources
Facilitate collaboration with providers, interdisciplinary teams, and others involved in members' care
Support safe and effective transitions across care settings
Visit members in homes, assisted living facilities, long-term care facilities, and other care or community settings throughout South Carolina
Document assessments, care plans, interventions, interactions, referrals, and outcomes accurately and timely
Apply independent judgment and adapt work methods to changing business needs
Report to the Manager, Care Management
Travel at least 50% regionally for face-to-face meetings and field-based interactions

Requirements

What you’ll need

Must reside in South Carolina
Bachelor's degree in a health and human services field
Two or more years of relevant experience in care coordination, case management, health and human services, or a related field
Experience assessing needs, developing service or care plans, coordinating resources, and documenting member interactions and outcomes
Intermediate to advanced proficiency with Microsoft Word, Excel, and Outlook
Strong verbal and written communication, organization, critical-thinking, and problem-solving skills
Ability to manage varied assignments, meet tight deadlines, work independently with minimal direction, and adapt to changing priorities
Ability to travel to meet South Carolina Medicaid members in homes, assisted living facilities, long-term care facilities, and other care or community settings
Required TB screening
Dedicated home office with a lockable door to maintain privacy and protect member information
Preferred: Master's degree in a health and human services field
Preferred: Applicable state license in the candidate's field of study
Preferred: Certified Case Manager credential
Preferred: Experience with InterQual or MCG guidelines
Preferred: Experience supporting Medicare or Medicaid populations
Preferred: Experience with electronic case-note documentation and multiple computer applications or systems
Preferred: Experience with health promotion, coaching, wellness, community health, social service agencies, and community resources

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Dedicated home office with a lockable door for privacy and PHI/HIPAA protection
Remote, field-based work arrangement
Training or meeting travel opportunities