Care Coach

Humana

. Manage members' health issues using telephonic strategies, approaches and techniques .

Posted 9/22/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $53,700 - $72,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, utilizing telephonic strategies to manage health issues and guide members to essential resources. Proficient in monitoring patient care and ensuring compliance with HIPAA regulations while maintaining effective communication with members and families.

Highest-signal resume keywords

Case Management ExperienceTelephonic Health StrategiesMicrosoft Word, Excel, OutlookLPN LicensureHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementHealth Issue ManagementPatient Care MonitoringData AssessmentCare PlanningTelephonic CommunicationElectronic Information ApplicationsHealth Resource GuidanceProblem ResolutionDecision Making

Soft Skills

Interpersonal CommunicationOrganizational SkillsFlexibilityTeam CollaborationInterviewing Skills

Tools & Technologies

Microsoft Office SuiteElectronic Health RecordsTelehealth Platforms

Certifications & Qualifications

LPN Licensure

Industry Keywords

Health ServicesSocial ServicesPatient CarePHI ProtectionIllinois Residency

About the role

Key responsibilities & impact

Manage members' health issues using telephonic strategies, approaches and techniques
Identify and resolve barriers that hinder effective care
Monitor patient care through assessments, data, conversations with members and active care planning
Ensure patients progress toward desired outcomes
Guide members and families to essential health and social service resources
Make decisions regarding work approach and priorities while following established guidelines, procedures, regulations and professional standards
Participate in HireVue interviewing as part of the hiring process
Occasionally travel to Humana offices for training or meetings

Requirements

What you’ll need

Bachelor's degree in a health or social service-related field or LPN licensure and the ability to obtain license in Illinois
2 or more years of case management experience
Experience utilizing Microsoft Word, Excel and Outlook
Experience with electronic information applications/software programs
Illinois residency preferred
Ability to work Monday–Friday, 8:00am–5:00pm CST, with occasional scheduling flexibility
Internet service with at least 25 Mbps download and 10 Mbps upload speed
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Bi-weekly payment for internet expenses for employees who live and work from home in Illinois
Telephone equipment appropriate to business requirements
Remote work from home
Occasional flexibility in scheduling
Competitive benefits supporting whole-person well-being