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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management administration and non-clinical support, with a strong focus on member needs assessment and resource guidance. Proficient in Microsoft Office tools and experienced in healthcare administration, ensuring compliance with PHI/HIPAA standards.
Highest-signal resume keywords
Microsoft Word ProficiencyMicrosoft Excel ProficiencyMicrosoft Outlook ProficiencyHealthcare Administration ExperienceCare and Well-Being Resource Familiarity
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft Access ProficiencyComputational SkillsAdministrative SupportOperational SupportCustomer Support
Soft Skills
Detail OrientedTime ManagementMulti-TaskingPrioritizationIndependent Discretion
Industry Keywords
PHIHIPAAConsumer Experience ImprovementLouisiana ResidencyHealthcare Industry
About the role
Key responsibilities & impact- Contribute to administration of care management
- Provide non-clinical support for assessing and evaluating members' needs and requirements
- Guide members and families toward appropriate care and well-being resources
- Facilitate interaction with resources supporting member care and well-being
- Perform varied, moderately complex administrative, operational, and customer support assignments
- Perform computations
- Interpret area or department policies and methods for completing assignments
- Identify work expectations and quality standards within defined parameters
- Prioritize and schedule work with minimal direction
- Follow standard policies and practices with some independent discretion
Requirements
What you’ll need- Must reside in Louisiana
- At least 3 years of technical experience with Microsoft Word, Excel, and Outlook
- Administration support experience in a healthcare industry
- Familiarity with care and well-being resources
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
- Passion for contributing to an organization focused on continuously improving consumer experiences
- Associate's Degree preferred
- Microsoft Access proficiency preferred
- Minimum internet speed of 25 Mbps download and 10 Mbps upload for home or hybrid home/office employees
- Dedicated work space without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Self-provided internet service for home work, with required minimum speeds of 25 Mbps download and 10 Mbps upload
- Remote work from a dedicated space
- Occasional travel to Humana offices for training or meetings