Care Management Support Assistant

Humana

. Provide administrative, non-clinical support for care management activities .

Posted 10/15/2026full-timeRemote • Michigan • United StatesJuniorMid-Level💰 $39,000 - $49,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong administrative support capabilities within the healthcare industry, with a focus on member needs assessment, resource navigation, and compliance with HIPAA regulations. Proficient in using electronic medical records and Microsoft Office applications to facilitate effective communication and operational tasks.

Highest-signal resume keywords

Administrative Support ExperienceElectronic Medical RecordsMicrosoft Word, Excel, OutlookMember Needs AssessmentHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative SupportResource NavigationKeyboard SkillsWeb Navigation SkillsOperational Task Support

Soft Skills

CommunicationGuidanceEducation

Tools & Technologies

Electronic Information ApplicationsDigital Communication Platforms

Industry Keywords

Healthcare IndustryMember NeedsCare ManagementQuality StandardsPHI Compliance

About the role

Key responsibilities & impact

Provide administrative, non-clinical support for care management activities
Support assessment and evaluation of member needs and determine appropriate resources
Guide members and families in understanding and accessing care and wellness resources
Facilitate communication between members, families, and appropriate resources
Support moderately complex operational tasks
Make and receive calls using multiple digital platforms
Educate members and families on available resources and direct them to appropriate support
Ensure compliance with departmental policies, quality standards, and established procedures

Requirements

What you’ll need

Must reside in the state of Michigan
1+ year administrative support experience in the healthcare industry or related setting
Demonstrated understanding of member needs and ability to navigate and use care and well-being resources
2+ years' experience using electronic information applications and software programs, including electronic medical records
1+ year working experience with Microsoft Word, Excel, and Outlook
Excellent keyboard and web navigation skills
Must meet home internet requirements of at least 25 Mbps download and 10 Mbps upload
Must work from a dedicated space without ongoing interruptions to protect member PHI / HIPAA information

Benefits

Comp & perks

Medical, dental and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Occasional travel to Humana's offices for training or meetings may be required