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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health assessment, care planning, and patient support, with a focus on telephonic communication and resource navigation. Holds relevant licensure and possesses experience in community mental health and wellness strategies.
Highest-signal resume keywords
Active SC Licensed Masters Social Worker (LMSW)Behavioral Health Professional ExperienceTelephonic Patient SupportElectronic Information Systems ProficiencyCommunity Mental Health Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Behavioral ChangeHealth PromotionCoachingWellness StrategiesCare Plan DevelopmentAssessment and EvaluationCrisis ResponseSubstance Use Disorder TreatmentAssertive Community Treatment (ACT)Patient Progress Monitoring
Soft Skills
Independent Decision-MakingProblem-SolvingCommunicationEmpathyInterpersonal Skills
Tools & Technologies
Microsoft Office (Word, Outlook, Excel)Electronic Information Systems
Certifications & Qualifications
Licensed Professional Counselor (LPC)Registered Nurse (RN)
Industry Keywords
Behavioral HealthCommunity Mental HealthCrisis Response TeamsTelehealthPatient Care
About the role
Key responsibilities & impact- Assess and evaluate members' needs and requirements in a telephonic behavioral health environment
- Guide members and families toward appropriate care and wellbeing resources
- Manage members' physical, environmental and psychosocial health issues using varied strategies and techniques
- Identify and resolve barriers that hinder effective care
- Continuously monitor patient care through assessments and evaluations
- Ensure patients progress toward desired outcomes
- Create member care plans as needed
- Make independent decisions regarding work methods and courses of action
- Report to the Regional CM Manager
- Travel up to 50% of the time for mandatory field work
- Occasionally travel to Humana offices for training or meetings
Requirements
What you’ll need- Must have an active, unrestricted SC Licensed Masters Social Worker (LMSW), Licensed Professional Counselor (LPC) OR an active, unrestricted compact Registered Nurse (RN) license
- 2 or more years of experience working as a behavioral health professional
- Reside in the state of South Carolina and willing to travel
- Have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work
- Experience with behavioral change, health promotion, coaching and wellness
- Proficient in using electronic information systems and Microsoft Office tools (Word, Outlook, Excel)
- Experience supporting patients telephonically (preferred)
- Experience working in Community Mental Health, crisis response teams, Assertive Community Treatment (ACT) teams, and substance use disorder treatment (preferred)
- Experience working with both children and adults (preferred)
- Must be able to work a 40 hour work week, Monday through Friday, 8:00 AM to 5:00 PM
- Must meet minimum home internet speeds of 25 Mbps download and 10 Mbps upload
- Overtime may be requested to meet business needs and requires approval
Benefits
Comp & perks- Bonus incentive plan based on company and/or individual performance
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Self-provided home internet service for remote work
- Dedicated home workspace for protecting member PHI/HIPAA information