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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing comprehensive Member Care Plans and conducting social assessments for members with diverse needs. Proficient in coordinating care services, ensuring compliance with HIPAA regulations, and maintaining accurate documentation.
Highest-signal resume keywords
Member Care Plan DevelopmentSocial Assessment ConductingRisk Factor EvaluationCost-Effective Service DeliveryExperience with Frail Elders or Adults with Disabilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Comprehensive Care PlanningSocial AssessmentRisk EvaluationDocumentation ManagementService Coordination
Soft Skills
Interpersonal CommunicationEmpathyProblem-Solving
Tools & Technologies
Case Management SoftwareTelecommunication Tools
Certifications & Qualifications
Valid State Driver's LicensePersonal Vehicle Liability Insurance
Industry Keywords
Health and Safety NeedsCommunity ResourcesSocial IntegrationPatient-Facing TB ScreeningHIPAA Compliance
About the role
Key responsibilities & impact- Assess members' health and safety needs and develop comprehensive Member Care Plans
- Coordinate with a Field Care Nurse to address members' needs and provide support in the least restrictive environment
- Conduct face-to-face social assessments upon enrollment and at least every six months, typically at members' residences
- Conduct quarterly in-person visits and maintain monthly phone contact
- Arrange support services related to social integration, community resources, employment, housing, and other non-medical needs
- Ensure cost-effective service delivery
- Evaluate risk factors and educate members
- Maintain accurate case notes, service authorizations, and Member Care Plan updates
Requirements
What you’ll need- Bachelor's degree in human services or a related field and at least 1 year of experience serving frail elders or adults with intellectual, developmental, or physical disabilities; alternatively, a Bachelor's degree in another field and at least 3 years of such experience
- Valid state driver's license
- Proof of personal vehicle liability insurance with at least 100/300/100 limits
- Ability to meet patient-facing TB screening requirements
- Ability to work Monday–Friday, 8:00 am–4:30 pm CST
- Ability to travel up to 40%
- Home internet with minimum 25 Mbps download and 10 Mbps upload speeds
- Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Mileage reimbursement for work-related travel
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Home or Hybrid Home/Office work arrangement
- Remote work with occasional travel to Humana offices for training or meetings