Cloud Solutions Engineer

Humana

. Develop, deploy, and support cloud-based conversational AI and contact center solutions .

Posted 10/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $89,000 - $121,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and supporting cloud-based conversational AI and contact center solutions, with a strong focus on Google Cloud Platform services and integration capabilities. Proficient in Agile methodologies and committed to applying best practices in security and software development.

Highest-signal resume keywords

Google Cloud Platform (GCP)Conversational AI DevelopmentCloud IntegrationCI/CD PipelinesTroubleshooting and Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud EngineeringApplication DevelopmentAPI IntegrationUnit TestingIntegration TestingRegression TestingWorkflow OrchestrationPerformance MonitoringTechnical DocumentationSecurity Best Practices

Soft Skills

Analytical SkillsCollaborationAgile Development Participation

Tools & Technologies

Google CX Agent StudioCloud RunBigQueryIAMLoggingMonitoring

Certifications & Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Information Technology

Industry Keywords

Contact Center TechnologiesCloud-Based SolutionsEnterprise ApplicationsPHI/HIPAA Compliance

Tech Stack

Tools & technologies

BigQueryCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Develop, deploy, and support cloud-based conversational AI and contact center solutions
Build and maintain integrations between cloud platforms, APIs, and enterprise applications
Support contact center modernization efforts, including migration and transformation initiatives
Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring
Develop conversational experiences, authentication services, and workflow orchestration
Troubleshoot application, integration, performance, and production issues
Perform unit, integration, and regression testing
Participate in Agile development activities, including sprint planning and backlog refinement
Apply enterprise standards for security, CI/CD, monitoring, and software development best practices
Maintain technical documentation and support continuous platform improvements
Collaborate with cross-functional teams, architects, and senior engineers to implement scalable cloud solutions

Requirements

What you’ll need

Bachelor's Degree in Computer Science, Information Technology, or a related field
3-5 years of experience in cloud engineering, systems analysis, or application development
Experience with cloud platforms, APIs, integrations, and application support
Strong analytical, troubleshooting, and problem-solving skills
Experience with Google Cloud Platform (GCP), Google CX Agent Studio, conversational AI, or contact center technologies preferred
Experience with cloud-native services, CI/CD pipelines, and enterprise integrations preferred
Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Self-provided internet service with at least 25 Mbps download and 10 Mbps upload speed
Wireless, wired cable, or DSL connection suggested

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Personal wellness support
Smart healthcare decision support
Occasional travel to Humana offices for training or meetings may be required