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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in connecting individuals and families to health and social services, advocating for members, and conducting assessments to address social determinants of health. Proficient in managing care plans and collaborating with community resources while respecting cultural diversity.
Highest-signal resume keywords
Community Resource NavigationCase ManagementMotivational InterviewingHealth EducationInterpersonal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assessment ConductingData ReportingChronic Condition ManagementCare Plan Adherence MonitoringResource Coordination
Soft Skills
Exceptional CommunicationInterpersonal SkillsCultural CompetenceAdvocacyMulti-Priority Management
Tools & Technologies
Microsoft OfficeTeamsExcelPowerPointOutlookWord
Industry Keywords
Social Determinants of HealthHealth AgenciesSocial ServicesCommunity OutreachPHI/HIPAA Compliance
About the role
Key responsibilities & impact- Connect individuals and families to essential health and social services
- Identify health-related needs and gather and report community data
- Participate in care teams and engage members hands-on
- Support case management responsibilities and address social determinants of health needs
- Assist members with self-management of chronic conditions
- Navigate healthcare and social service systems and promote prevention and health education
- Conduct in-person assessments of care needs, preferences, socioeconomic barriers, and home environments
- Coordinate access to housing, food, income, transportation, and healthcare visits
- Advocate for members with providers, community resources, schools, and others
- Identify barriers to healthy living and healthcare access
- Promote and monitor adherence to care plans using motivational interviewing
- Provide culturally appropriate health education, coaching, and social support
- Conduct research and in-person outreach to difficult-to-contact members
- Build relationships with providers and community resources and identify resource gaps
- Travel for member, provider, and community-based visits
- Collaborate with care coordinators, housing specialists, and SDOH coordinators
- Attend community events and educate members about case management services
Requirements
What you’ll need- Must reside in Michigan and can travel within Wayne or Macomb County
- 2+ years of experience with community resources, health agencies, or social services
- Intermediate proficiency in Microsoft Office (Teams, Excel, PowerPoint, Outlook, Word)
- Exceptional communication and interpersonal skills for building partnerships with customers and stakeholders
- Ability to manage multiple priorities effectively in a fast-paced environment
- Respect for cultural and demographic diversity
- Strong written communication skills and advocacy for members at all care levels
- Must have internet service with at least 25 Mbps download and 10 Mbps upload speeds
- Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information
Benefits
Comp & perks- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Mileage reimbursement for work-related travel
- Remote home office
- Flexible workstyle with field-based work
- Training and professional development opportunities