Consumer Engagement Representative

Humana

. Oversee enrollment, education, engagement, and activation responsibilities for client groups and applicable products .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $40,000 - $52,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a telephonic-based environment, with proficiency in Microsoft Office applications and the ability to navigate multiple systems. Capable of troubleshooting technical issues while maintaining compliance with PHI/HIPAA regulations.

Highest-signal resume keywords

Customer Service ExperienceTelephonic Communication SkillsMicrosoft Office ProficiencyCall Center ExperienceBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTechnical TroubleshootingData EntryAdministrative TasksOperational Tasks

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Microsoft Office WordMicrosoft Office ExcelMicrosoft Office OutlookMicrosoft Office PowerPointBlended Dialer

Industry Keywords

Call CenterMember EducationEnrollment SuccessPHI ComplianceHIPAA Compliance

About the role

Key responsibilities & impact

Oversee enrollment, education, engagement, and activation responsibilities for client groups and applicable products
Perform basic administrative, clerical, operational, customer support, and computational tasks
Contribute to business strategy by understanding benefit offerings and supporting enrollment success
Identify member education opportunities to maximize use of available resources
Direct clients on the use of available resources
Handle inbound and outbound telephonic calls using a blended dialer, averaging 30 to 50 calls daily
Work within defined parameters, quality standards, priorities, timing, policies, and guidelines under close supervision

Requirements

What you’ll need

Customer service experience in a telephonic-based environment
Intermediate proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint
Ability to navigate multiple systems and platforms
Ability to troubleshoot and resolve basic technical difficulties in a remote environment
Preferred: 1+ year of experience assisting members in a high-volume call center environment
Preferred: Associate's or Bachelor's degree
Preferred: Sales experience
Preferred: Fluency in spoken and written Spanish
Ability to attend all training Monday through Friday between 10:00 AM and 7:00 PM Eastern
Ability to work a 40-hour week between 8:00 AM and 8:00 PM Eastern, with flexibility to work 5 8-hour shifts and 4 10-hour shifts with leadership approval
Minimum internet speed of 25 Mbps download and 10 Mbps upload
Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

Benefits

Comp & perks

Bonus incentive plan based upon company and/or individual performance
Medical, dental, and vision benefits
401(k) retirement savings plan
Paid time off
Company and personal holidays
Paid parental and caregiver leave
Short-term and long-term disability
Life insurance
Internet expense payment for eligible employees in California, Illinois, Montana, or South Dakota
Telephone equipment appropriate to business requirements
Occasional travel to Humana offices for training or meetings