Director, Consumer Digital Product Operations

Humana

. Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $168,000 - $231,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing operating models, governance frameworks, and performance metrics to enhance product delivery and organizational effectiveness. Proven ability to lead cross-functional teams, manage budgets, and drive cultural engagement in a complex, regulated environment.

Highest-signal resume keywords

Product OperationsDigital TransformationPortfolio ManagementPeople LeadershipGovernance Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating Model DesignPerformance Metrics DevelopmentBudget PlanningTransformation FrameworksAgile DeliveryDecision ForumsPlanning ProcessesPrioritization ProcessesCross-Functional CollaborationExecutive Communication

Soft Skills

Relationship BuildingChange LeadershipConflict ResolutionCoaching PerformanceNavigating Ambiguity

Tools & Technologies

TemplatesPlaybooksGovernance ToolsPerformance Reporting ToolsCommunication Platforms

Certifications & Qualifications

Advanced DegreeRelevant Professional Certification

Industry Keywords

HealthcareConsumer DigitalRegulated IndustryCustomer-Centered

About the role

Key responsibilities & impact

Design and implement the Consumer Digital product operating model, including roles, decision rights, governance, and end-to-end ways of working
Define and maintain tools, templates, playbooks, and standards for planning, prioritization, product delivery, measurement, and improvement
Establish governance and operating forums to clarify ownership, accelerate decisions, surface risks, and strengthen accountability
Lead operating cadence, portfolio visibility, communications, and follow-through on priorities and commitments
Own team operations, including budget planning and management, workforce coordination, recruiting and onboarding, and organization-wide communications
Drive culture and connectivity across Consumer Digital through engagement, transparency, collaboration, recognition, and shared priorities
Lead and develop the Consumer Digital program management team
Create performance measures and feedback loops to assess operating-model adoption and effectiveness
Advise senior leaders on operating-model choices, organizational tradeoffs, execution risks, and opportunities to improve customer and business outcomes
Partner with product, technology, design, analytics, business, and executive leaders to improve product delivery and organizational effectiveness
Develop transformation frameworks, governance models, performance metrics, communications, reporting, and executive updates
Oversee resource planning, budget development, implementation of best practices, and sustainable transformation outcomes

Requirements

What you’ll need

Bachelor’s degree
8+ years of experience in product operations, digital transformation, enterprise transformation, portfolio management, or a related discipline
Experience designing and implementing operating models in a large, complex organization
Experience translating enterprise or business-unit strategy into scalable governance, planning and prioritization processes, decision forums, operating rhythms, tools, templates, and performance measures adopted across multiple teams
Ability to lead executive discussions, facilitate cross-functional decisions, communicate complex topics clearly, resolve competing priorities, and build productive relationships across product, technology, design, analytics, and business teams
Ability to navigate ambiguity, make thoughtful tradeoffs, and lead change through partnership and practical implementation
People-leadership experience, including setting clear accountabilities, coaching performance, developing talent, and building an inclusive, connected, high-performing team
Dedicated work-from-home space without ongoing interruptions to protect member PHI/HIPAA information
Home internet with at least 25 Mbps download and 10 Mbps upload speeds
Preferred: experience in healthcare, consumer digital, or another highly regulated and customer-centered industry
Preferred: experience with modern product management practices, portfolio management, agile delivery, design, analytics, and technology operating models
Preferred: experience advising Vice President-level or equivalent senior leaders
Preferred: experience establishing enterprise-wide standards with appropriate team flexibility
Preferred: experience developing executive communications, performance reporting, and decision materials
Preferred: advanced degree or relevant professional certification

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Wellness and smart healthcare decision support
Remote work arrangement
Occasional travel to Humana offices for training or meetings