Director – Cross Segment Platform Engineering

Humana

. Provide strategic, engineering, and delivery leadership for enterprise platforms enabling critical business capabilities across multiple segments and functions .

Posted 11/9/2026full-timeUnited StatesLead💰 $172,200 - $236,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in Salesforce Service Cloud, MuleSoft, and enterprise platform engineering, with a strong focus on strategic leadership, Agile methodologies, and regulatory compliance in the healthcare and insurance sectors.

Highest-signal resume keywords

Salesforce Service Cloud ExpertiseMuleSoft Integration LeadershipAgile Team ManagementEnterprise API DevelopmentRegulatory Compliance in Healthcare

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce PlatformApexLightning FrameworkDevOpsCI/CD PracticesAPI DevelopmentEnterprise Contact Center SolutionsAutomationData ProtectionCybersecurity

Soft Skills

Leadership DevelopmentStrategic PlanningMentoringCollaborationPerformance Management

Tools & Technologies

Einstein AIAgentforceGenesys CloudServiceNowAzure CloudCommvaultSplunkDynatraceCopadoCheckmarx

Certifications & Qualifications

Salesforce Certified Application ArchitectSalesforce Certified System ArchitectSalesforce Certified Technical Architect

Industry Keywords

HealthcareInsuranceManaged CareProvider ServicesCustomer Service TechnologyClaims ManagementPrior AuthorizationMember ServicesOperational Risk ManagementDigital Transformation

Tech Stack

Tools & technologies

AzureCloudCyber SecurityServiceNowSplunk

About the role

Key responsibilities & impact

Provide strategic, engineering, and delivery leadership for enterprise platforms enabling critical business capabilities across multiple segments and functions
Establish and execute strategy for Salesforce, MuleSoft, CRM, integration, and related cross-segment technology capabilities
Partner with business and technology leaders across Customer Service, Provider Services, Operations, Digital, Data & Analytics, and Enterprise Technology
Translate business priorities into scalable technology capabilities, investment priorities, and executable roadmaps
Own engineering strategy and execution for Salesforce Service Cloud, Experience Cloud, Salesforce Platform, Agentforce, Einstein AI, automation, and customer engagement capabilities
Establish Salesforce architecture standards, engineering frameworks, development practices, reusable capabilities, release governance, and platform guardrails
Lead strategic and engineering direction for MuleSoft and enterprise API/integration capabilities
Establish API-led integration patterns, engineering standards, governance, reusable services, and lifecycle management
Lead multiple Agile teams of Salesforce and MuleSoft developers, platform engineers, solution architects, QA engineers, release managers, administrators, scrum masters, and product owners
Establish CI/CD, DevOps, automated testing, observability, and release governance practices
Manage end-to-end delivery for large-scale technology programs and transformational initiatives
Partner with business, finance, and executive leadership on forecasting, investment planning, vendor negotiations, and cost optimization
Define and execute Salesforce CRM and contact center technology strategy
Oversee Salesforce-powered contact center solutions for insurance member service, provider service, claims support, prior authorization support, care management, and customer support teams
Oversee integrations with telephony/CCaaS, IVR, workforce management, knowledge management, enterprise data, clinical, and claims systems
Leverage Einstein, Agentforce, AI-powered service capabilities, and AI code generation to improve service effectiveness
Ensure cybersecurity, data protection, privacy, identity management, resiliency, and regulatory compliance
Establish governance for healthcare and insurance regulatory requirements and manage operational risk
Oversee platform availability, incident response, disaster recovery, vendor management, licensing, and cost optimization
Build, mentor, and develop a high-performing engineering and delivery organization
Lead workforce planning, talent acquisition, succession planning, leadership development, and performance management

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, Engineering, or related field
12+ years of technology leadership experience with progressive responsibility in enterprise applications and platform engineering
10+ years leading Salesforce engineering, CRM platforms, or customer service technology organizations
Experience leading large engineering teams supporting mission-critical customer service operations
Deep expertise with Salesforce Service Cloud, Salesforce Platform, Experience Cloud, Apex, Lightning Framework, APIs and integration technologies, and DevOps/CI/CD practices
Experience implementing and operating enterprise contact center solutions
Strong understanding of Agile, product-centric delivery, and engineering excellence practices
Proven experience managing multimillion-dollar technology programs and budgets
Preferred: Insurance, Healthcare, Managed Care, or Provider Services industry experience
Preferred: Salesforce Certified Application Architect, System Architect, or Technical Architect certifications
Preferred: Experience supporting enterprise call center environments with thousands of agents, omni-channel customer engagement, workforce optimization, and contact center technology platforms
Preferred experience with Salesforce Agentforce, Einstein AI, Genesys Cloud or similar CSaaS platforms, MuleSoft, ServiceNow, Azure Cloud, observability solutions, Copado, Checkmarx or similar DevSecOps solutions, Commvault, Splunk, Dynatrace, enterprise test data management, and Salesforce release management testing
Preferred knowledge of healthcare and insurance business processes including claims, provider management, prior authorization, and member services
Preferred experience leading enterprise-scale digital transformation initiatives
Preferred Master's degree in STEM

Benefits

Comp & perks

Bonus incentive plan based on company and/or individual performance
Medical benefits
Dental benefits
Vision benefits
401(k) retirement savings plan
Paid time off
Company holidays
Personal holidays
Paid parental leave
Paid caregiver leave
Short-term disability
Long-term disability
Life insurance
Other whole-person wellness and healthcare opportunities